Heart of the House Hospitality is seeking a Bilingual Account Manager for our Austin Market. Come grow your career with a team that is passionate about hospitality, putting people first, and safety.
When you work for Heart of the House, you will enjoy:
A company that cares about you and supports your success
A competitive salary with performance bonuses
401(k) plan with company match
Health, dental and vision insurance
A tuition reimbursement program
Company perks and discounts
As our Account Manager, we will depend on you to support our hospitality associates and loyal clients. Sales, recruiting, and customer service are key to this fast-paced and exciting role. Not only will you have the satisfaction of nurturing the careers of local hospitality talent, but you will also get to work with the greatest hotels right here in Austin Market.
Your main responsibilities will be:
Building teams of hospitality talent that are dependable and passionate about delighting guests
Recruiting, interviewing, screening, and onboarding new associates
Managing and developing client relationships and ensuring client satisfaction
Networking within the hotel and hospitality industry to create business Boopportunities and talent referrals
Being the key liaison between clients and associates at all times; both in the field and remotely.
Success in this role will require you to:
Anticipate client needs and provide prompt service
Develop our teams of associates through continual coaching and communication
Adapt to industry and market changes and trends
Communicate account information and order specifications to your teams
Work cooperatively with your Market Manager, Regional Director, and other team members
If this sounds like you, we would love to hear from you. But first, to be considered, please make sure to meet these requirements:
You need to have a flexible schedule and be open to working weekends.
You must be capable of working autonomously and as a team player
You must be Bilingual in English/Spanish
You should have recruiting, staffing, or sales experience (preferably all three!)
Experience with applicant tracking systems and CRMs a plus!
You should have experience in the hospitality or food and beverage industries
And, most importantly, you must be devoted to customer service!
HSR
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Experience level:
2 years
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Supplemental pay types:
Bonus opportunities
Performance bonus
Retention bonus
Experience:
Managing and developing client relationships: 1 year (Required)
Hospitality: 1 year (Required)
Language:
Spanish (Required)
Ability to Relocate:
Austin, TX: Relocate before starting work (Required)
Work Location: In person