The Faculty Services & Resource Centers/Faculty Affairs unit seeks a dynamic and innovative individual to join our team. Individuals with a passion for instructional technology and familiarity with the needs of higher education in an evolving environment will complement the team to meet faculty and instructional needs to support student success.

The Administrative Assistant 2 provides advanced service excellence and support to faculty and the College community that may include obtaining and communicating information about instructional support processes, preparing and/or updating communications and procedures, coordinating logistics for campus or other faculty services initiatives, documenting meetings or other interactions as needed with technology tools (e.g. ticketing, spreadsheets, etc.).

This position works in close collaboration with the team to support both campus-based and virtual needs for instructional & informational support. This position will also have, or acquire, the ongoing requisite skills to assist faculty and others with academic technology (e.g. learning management system) by responding to calls, tickets, email, and walk-in inquiries. The incumbent may create and maintain confidential records, files, spreadsheets and data and participate in special projects with staff, faculty and administrators, as needed and often serves as the first point-of-contact for inquiries and assistance.

Faculty Services and Resource Centers provide relevant virtual and in person support to all teaching faculty, staff and administration at the College. A key unit within Faculty Affairs and Development in the Office of the Provost, Faculty Services and Resource Centers provide a variety of resources and services to support Faculty, Academic Leadership, and Administration related to the learning management system (D2L Brightspace), College-specific processes, resources, and complementary instructional tools and technology. Campus service is also an integral part of our mission.

This position will be in-person at a PCC Campus location, to be determined by the needs of the Department.

Duties and Responsibilities:

• Provides advanced, high quality, proactive service, and information to support faculty, staff, and students with requests, information, assistance, and support services
• Serves as member of a campus- and department- based team to provide exceptional service
• Interacts with students, staff, and faculty inquiries in-person and via phone calls, email, and virtual assistance tools
• Supports faculty with basic learning management system guidance and resources
• Assists with service desk coverage, confidential copy requests, technology use, learning management system basics, and special projects, as needed
• Orders, maintains, and distributes instructional supplies and updates files, records, or documents as needed
• Supports other needs and services consistent with Faculty Services & Resource Centers for on-site or virtual services and other duties and responsibilities as assigned by the supervisor

Job Requirements:

• High school diploma or GED and
• One to three years of related experience providing technology general office support

or

• An equivalent combination of certification, education, and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred:

• Associate degree/Vocational or technical training in office management
• Learning Management Systems Experience (LMS)

The ideal candidate will have the following knowledge, skills and abilities:

• Knowledge of administrative procedures and practices
• Knowledge of internal and external customer service principles and practices
• Knowledge and application of organizational and time management principles
• Skill in effective communication (both written and oral)
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in positive, productive, and flexible customer service
• Ability to adapt and maintain professional composure in emergent and crisis situations
• Ability to apply effective and accurate technology skills common to an office or educational environment
• Ability to develop and maintain effective and positive working relationships