104 Help Desk Manager Jobs in Seattle, WA
Pikemann LLC is Hiring a Help Desk Manager Near Seattle, WA
- Participates in the department's mission implementation with the director and other team members. This involves program and service planning, implementation, and assessment.
- Installation, testing, deployment, and maintenance of All computer systems, including real, virtual, and hosted systems, as well as cloud applications and associated databases. Systems may also include DLS, Nav365, Jet Reports, MS Access databases, and tiny SQL databases.
- Aids in the protection of system data and resources. This may include maintaining and supporting security devices/applications such as mail and web filters. Manages security update installation (vendor software patches, BIOS, firmware, etc.) on All computer systems, including proper testing and resolution of installation difficulties.
- Assists in the installation, configuration, and programming of network routers, switches, and hubs, as well as the troubleshooting and diagnosis of network issues and bottlenecks.
- Maintains and supports Domain Controllers in Azure and on-premises. Azure, Active Directory, GPO, SharePoint, MS Exchange, and O365 are all maintained and supported. Configures and maintains permissions on network and cloud resources to ensure appropriate access and compliance with best practices. Investigate new products and technologies to improve company and operational efficiency.
- Bachelor's degree in computer science or 6 years of equivalent experience required.
- HDI Customer Service Representative (or similar) qualification preferred.
- Certification is essential; Network and Security are preferable. Equivalent certifications may be substituted.
- Azure, Office 365, and Exchange management, as well as Windows (desktop and server) OS experience
- SQL Server experience is desired.
- Experience with virtualization software such as vSphere and HyperV
- Experience with TCP/IP networks, DNS, and DHCP
- Experience with firewall rules, routing, and configuration
- Ability to collaborate with users and members of the ITS team to achieve goals.
- Outstanding oral and written communication skills.
- Excellent analytical and problem-solving abilities.
- Excellent organizational abilities, as well as the capacity to multitask and prioritize work.
- Willingness to constantly learn new technology and upgrade one's skill set.
- A valid Washington State driver's license is required.
Job Summary
Full Time
$102k-130k (estimate)
07/09/2023
05/23/2024
pikemann.com
Kent, WA
<25
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The job skills required for Help Desk Manager include Help Desk, Customer Service, Problem Solving, Computer Science, Active Directory, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Manager. Select any job title you are interested in and start to search job requirements.
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