Overview

SUMMARY:

The Region Director Operations (RDO) is responsible for the general management and oversight of operations within a geographic region. The RDO provides strategic and tactical leadership, coaching and direction to field management and team members to ensure the company has the proper people, systems and procedures to grow and operate efficiently.

Additionally, this person reports to VP of Operations and is part of the PetroChoice leadership team contributing to key strategic initiatives in addition to day-to-day operations. PetroChoice is an aggressively growing company, and this role requires leadership in a changing environment - talent development and performance management are central to this role.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time.

Operations Management responsibilities:

• Provide day-to-day leadership and management to Area and Branch Managers and the rest of the operational and administrative personnel.
• Build and foster a success-oriented operational culture focused on safety, accountability, communication and continuous improvement
• Ensure all assigned employees are trained and aware of and comply with company, government, and customer policies, procedures, and regulations, and all activities throughout the region are completed in a manner that is safe and in compliance with all requirements
• Monitor KPIs and partner with supporting departments to ensure the achievement of goals established in the areas of safety, customer service, financial management, operational efficiency and inventory.
• Develop and mentor direct reports enabling them to meet their full potential; frequently visiting branches and working with area and branch managers. Attract and identify top talent for continued growth

Supervisory Responsibilities:

Responsible for management and leadership of Branch Managers and staff, supporting their success and development.

Travel:

Travel requirements will vary, but 50% - 75% travel should be expected. Successful candidates will have the ability to travel as needed to ensure the operational success of the region.

Qualifications

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Interpersonal - focuses on solving conflict, not blaming; keeps emotions under control; remains open to others' ideas and tries new things.
• Team Work - contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Delegation - delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities;
• Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Change Management - develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Quality Management - looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Business Acumen – understands the balance between customer service, cost and safety; understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness - develops and implements cost saving measures.
• Strategic Thinking - develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• 10 years of operations management experience, 5 years at the multi-unit level
• Bachelor’s degree required, MBA preferred
• Excellent communication, organizational, presentation, team building and planning skills
• Strong critical thinking and reasoning skills; judgement; teamwork; able to handle confidential information appropriately
• Capable of managing contradiction and ambiguity
• Financially savvy and disciplined, effectively managing the bottom half of the P&L
• Ability to work independently, with ambition and bias for action; results-oriented
• Strong functional ability w/ Microsoft Office Suite programs (Outlook, Word, Excel, PowerPoint)

LANGUAGE ABILITY:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATH ABILITY:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS:

To perform this job successfully, an individual should have working knowledge of Word Processing software; Spreadsheet software, Inventory software and experience working in an enterprise wide system. Experience working in and ERP environment is desirable.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision, Depth perception and Ability to adjust focus.

 EOE