54 Customer Experience Representative Jobs in Vancouver, WA
Pentax Medical is Hiring a Customer Experience Representative Near Vancouver, WA
- Develop strong working relationships with nursing staff, reprocessing team and biomedical engineers to uncover deep customer insights that could lead to value based solutions.
- Deliver value-based programs to support the optimized utilization of equipment and minimize repair costs and equipment downtime (PENTAX Medical ASSURE branded programs).
- Provide audit assessments of MDRD and endoscopy unit including solutions for gaps identified
- Deliver continual education, certification training, workflow improvements and product offerings to improve program efficiency and procedural outcomes.
- Troubleshooting and liaising with PENTAX head office to rectify any customer experience issues.
- Lead the equipment demo process from installation through clinical use to ensure equipment is performing to specification.
- Identify sales pipeline leads identified through customer conversations or audit process and collaborate with Territory Manager to deliver on opportunities.
- Support the sales team with clinical, technical or process expertise in preparation for sales interactions or business reviews.
- Contribute to the development and delivery of product-related sales presentations.
- Develop strong understanding of territory and regional strategy for all franchises.
- Use knowledge of accounts to help determine and the overall strategy to grow the business with Territory Manager.
- Provide on-site support for issues with the operation or set up of customer equipment. Liaise with Technical Service for resolution of complex issues
- Track and report on activities accurately and on-time within CRM systems (ie. Customer interactions, scheduled Preventative Maintenance, installations etc).
- Represent PENTAX in local, regional and national trade shows and society meetings to generate leads and develop the business.
- Collaboration: Work well across functions and locations in order to build effective teams.
- Sense of Urgency: Proactively sense, and take action with problems and opportunities.
- University Degree is required. Degree in healthcare, business, engineering is preferred.
- A minimum of 5 years in the healthcare environment (hospital or commercial organization).
- Willingness to work in a Medical Device Reprocessing Department (MDRD) environment and endoscopy room.
- Ability to travel as necessary (approximately 35-40%), which may include overnight and/or weekend travel as dictated by the customer and business needs, some travel across Canada and to the US.
- Extended hours are required to address emergency service calls occasionally with short notice and on-call rotation coverage.
- Valid driver’s license and availability to a vehicle daily.
- Communication: strong ability to communicate well at all levels of the organization and hospitals.
- Formal training in process workflows or lean six sigma is an asset.
- Strong user of Microsoft Office programs including Word, Excel and PowerPoint, Outlook, etc.
- High degree of attention to detail and accuracy of work.
Job Summary
Full Time
Medical Technology
$41k-52k (estimate)
05/13/2024
07/11/2024
pentaxproducts.com
Montvale, NJ
<25
Medical Technology
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The job skills required for Customer Experience Representative include Products and Services, Microsoft Office, Attention to Detail, Initiative, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
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