PDS is the leading technology support companyin our service area dedicated to providing quality IT solutions toour clients so they can focus on their core business operations.

Wefoster a dynamic work environment characterized by teamworkcontinuous learning and a strong commitment to customer serviceexcellence.

Our goal is to be the best at what we do and we achievethis through the intelligence experience innovation and dedicationof our teammembers.

Purpose :

Asan Administrative and Customer Care Specialist at PDS you will playa pivotal role in ensuring the smooth operation of ourtechnologyrelated fulfillment processes while deliveringexceptional customer care.

You will leverage your independentjudgment and action to perform a diverse range of administrativetasks manage customer orders accounts and agreements in variousonline management systems and provide essential support to thesales and managementteams.

PositionResponsibilities :

• Provideexceptional customer service and support to clients via phone emailand chat
• Execute diversified administrativetasks with precision and efficiency.
• Managecustomer orders accounts and agreements in online managementsystems.
• Assist with technologyrelatedfulfillment processes to ensure timely delivery of solutions.
• Conduct analytical analysis as required toidentify areas for improvement and optimize processes.
• Perform data entry and maintain accuratecustomer records
• Deliver excellent customercare by promptly addressing inquiries resolving issues and ensuringcustomer satisfaction.
• Provide support to themanagement team as needed to drive organizational success.
• Communicate effectively with customers toensure a positive experience

PositionRequirements :

• Excellentphone etiquette and strong communicationskills
• High attention to detail and accuracy inexecuting tasks.
• Positive and outgoing attitudewith excellent communicationskills.
• Wellorganized dependable and flexiblein adapting to changing priorities.
• Analyticalmindset with the ability to problemsolveeffectively.
• Ability to analyze customer needsand provide appropriate solutions
• Previousexperience in administrative or customer care rolespreferred.
• Proficiency in using onlinemanagement systems and Microsoft OfficeSuite.
• Ability to work collaboratively in ateam environment while also independently managingtasks.
• Commitment to ongoing professionaldevelopment and learning.
• Valid drivers licenseproof of insurance and clean driving recordrequired
• Background check and drug screenrequired

PositionInformation :

Salary dependent on individualqualifications. This position is a nonexcept hourly or exemptsalary position based on experience.

Current federal law requiresidentification and eligibility verification prior to employment.Only US citizens authorized to work in the United States may beemployed.

Position is based in MorristownTN.

Benefits :

Last updated : 2024-02-23