Description

Summary

The ACS Program Coordinator is responsible for providing excellent customer service to one of our premier customers. Developing an in-depth knowledge of company products and programs through collaboration with fellow Team members and subject matter experts they will take ownership of each job and be required to thoroughly review each scope of work, coordinate work with vendors, action internal teams and accurately processes purchase orders and billing while maintaining open lines of communication with our client, vendor partners, and internal departments.

Essential Duties/Responsibilities

• Review, diagnose and action new service tickets
• Generate quotes for client approval
• Create job tickets reflecting client intent with detailed deliverables
• Action the fulfillment and shipment of orders
• Issue purchase orders and approve invoices for vendor services
• Initiate billing process and submit invoices to client
• Assess situations, determine response, and communicate efficiently and effectively
• Expedite sensitive information from field to client, vendor, and coworkers
• Compile, communicate and distribute daily updates across multiple systems
• Maintain optimistic, confident relationships with client, internal departments, retailers, and vendors
• Confirm completion of vendor services per SOW
• Responsible for reviewing and verifying completion reports for accuracy prior to presenting to client
• Fosters a culture that values family, innovation, collaboration and empowerment.
• Follows all safety and workplace policies

Competencies and Skills

• Excellent interpersonal and communication skills
• Ability to work in cross-functional teams and complete projects per plan
• Strong decision-making, problem solving and time management skills
• Ability to prioritize workload and coordinate work efforts
• Must have the ability to multitask and modify priorities as requirements change
• Proven ability to organize information from multiple sources
• Excellent Excel and Mac based software skills
• General knowledge of construction and assembly
• Readiness to work off hours as needed
• Ability to demonstrate and apply our workplace values.
• Flexibilityto travel between multiple PD locations
• Demonstrated commitment to valuing diversity and contributing to an inclusive working environment

Education/Certification

• Associate degree in related field or 3 years experience

Experience

• Excellent computer skills with knowledge of Excel and Mac based software
• Strong organizational skills
• Ability to multi-task, problem-solve and operate in a fast-paced environment
• Self-motivation is a must

Physical Requirements and Working Conditions

• Walking, sitting, bending, twisting, reaching, pushing, pulling and lifting may be required throughout the workday.

Qualifications