Summary/Objective

The Implementation Specialist will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for clients during the implementation process.

Essential Functions/ Responsibilities

• Serve as primary point of contact/driver for project completion with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity.
• Become a product expert, with strong understanding in configurations and data integration
• Work cross functionally internally to solve implementation challenges
• Demonstrate understanding of web based applications, api's, and data integration
• Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required
• Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
• Maintain ongoing reporting of partner/client status and activities
• Management of multiple complex SAAS projects and implementations
• Ability to proactively troubleshoot and solve problems with limited supervision
• Fosters collaboration and positive team environment

Supervisory Responsibility

This position does not have any supervisory responsibility or direct reports.

Education and Experience

• Ability to work out of the Charlotte, NC full time
• Bachelor’s degree or equivalent experience/project management certifications preferred
• Background in delivering projects for external customers
• Strong organizational, communications and people skills required
• Ability to work independently and in a team environment
• Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation
• Background in the Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee may be required to life up to 25 lbs.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

10-15% travel to customer sites may be required based upon project needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.