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Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed has an exciting opportunity for a Technical Implementation Specialist - Service Delivery to join our rapidly growing team! We are building the first cloud-enabled telecommunication that provides a simple and seamless customer experience.
As the Technical Implementation Specialist - Service Delivery , you will be critical to help us innovate the service delivery functions of our Field Operations clients in the Mass Markets, Enterprise, and Wholesale domains.
You will work closely with IT and Business Operations leads to ensure alignment of long-term goals and visions for a unified platform experience.
The principal purpose of this role is to drive automation, process efficiency and customer service support for all underlying network and operational process for front line field technicians, and technical support agents.
This position will report to the Sr. Manager Service Delivery & Dispatch.
As the Technical Implementation Specialist - Service Delivery your responsibilities include :
Qualifications
WHAT IT TAKES TO CATCH OUR EYE :
BONUS POINTS FOR :
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Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances.
We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce.
We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.
Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program;
a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion are at the center of our grounding belief inBeing Real .
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.
For all applicants, please take a moment to review our Privacy Notices :
Videos To Watchhttps : / / vimeo.com / 681585068
Last updated : 2024-05-06
Full Time
Business Services
$79k-107k (estimate)
05/08/2024
07/25/2024
brightspeed.com
Atlanta, GA
<25
Business Services
The job skills required for Implementation specialist include Leadership, Technical Support, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be an Implementation specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Implementation specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Implementation specialist positions, which can be used as a reference in future career path planning. As an Implementation specialist, it can be promoted into senior positions as an Implementation Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Implementation specialist. You can explore the career advancement for an Implementation specialist below and select your interested title to get hiring information.