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Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job SummaryResponsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. Requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential FunctionsTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Management of Service Orders
Manages resources efficiently and effectively for all scheduled service [Apply]
Monitors service orders assigned to technicians
Responsible for the life cycle of service order (creates, edits, completes and invoice service orders) [Advance]
Reconciles various CRM and other reports on a monthly basis
Processes repair parts and third-party repair requests
Responsible for maintaining PMA contracts
Requests and Triage
Actively triages calls and inquiries from customers
Assigns and schedules service requests from clients or company personnel
Works closely with the Equipment Procurement Specialist(s) with resource and installation project planning
Associates degree or higher preferred or 2-5 years equivalent industry experience
Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills
Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail
Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets
Possesses strong planning and organizational skills, both written and verbal
Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms
1-3 years dispatching and customer service experience, with previous experience in the Veterinary Industry preferred
Previous working experience with project or resource coordination
Operating a computer or other office devices for the majority of the workday
May occasionally need to move packages up to 10 pounds such as office supplies or equipment
Must be able to communicate with others in person, over the phone, and in writing.
Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
Must be able to read and interpret various electronic and written documents.
This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.
Travel and On-callThis position may require travel as needed for training
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
401(k) Match Retirement Savings Plan.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO).
Holiday Pay & Floating Holidays.
Volunteer Time Off (VTO).
Educational Assistance Program (Tuition Reimbursement).
Full Paid Parental and Adoption Leave.
LifeWorks (Employee Assistance Program).
Patterson Perks Program.
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
About the Company:
Patterson
Full Time
$46k-58k (estimate)
03/11/2024
05/10/2024
pattersonrealestate.com
ALEXANDRIA, VA
100 - 200
2019
$10M - $50M
The Patterson Group is one of the most trusted residential real estate teams in Northern Virginia, providing 30 years experience and lifetimes of local knowledge. Nationally recognized as one of the top-producing real estate teams in the country. The Patterson Group presents a luxury real estate experience at every price point, offering integrity, loyalty, discretion, professionalism, and a quick response time, as well as local contacts and a team of seasoned professionals ready to assist you with all of your real estate needs.
The job skills required for Regional Service Coordinator include Customer Service, Communication Skills, Scheduling, Organizational Skills, Attention to Detail, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Regional Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Regional Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Regional Service Coordinator positions, which can be used as a reference in future career path planning. As a Regional Service Coordinator, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Regional Service Coordinator. You can explore the career advancement for a Regional Service Coordinator below and select your interested title to get hiring information.