Position Summary

The Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket.

A successful candidate will have experience quoting service repairs, dispatching technicians, multi-tasking, working under pressure and handling upset clients.

Duties & Responsibilities

• Work with Service Manager to coordinate the activities of the Service department.
• Serve as the liaison between Service, Sales, and the customer.
• Troubleshoot and resolve service issues and concerns
• Dispatch techs and contractors to customer locations
• Regularly monitor reports on open service issues and ensure resolution
• Schedule technicians
• Initiate and follow up on quotes for customers
• This position has additional duties; special projects may be assigned

Keys to Success

• Strong customer service skills
• Strong personal accountability
• Strong written and verbal communication; organizational and problem-solving skills
• Detail oriented
• Team oriented
• Must multi-task well
• MS Office
• Ability to meet strict deadlines in a fast-paced environment
• Work well under pressure and ability to meet tight deadlines

Ad-Hoc Work

• Perform other duties as assigned from time to time including, but not limited to, the monitoring of fixed and mobile sites

Qualifications

• High School Diploma
• Knowledge of access control/alarm equipment, sound and communication, CCTV systems (analog and IP), computer network systems
• Network troubleshooting experience required.

Core Competencies

• At least 2 years of experience in networking, IP schemes, WAN/LAN design.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral/Written communication—the individual communicates clearly and persuasively in positive or negative situations and demonstrates group presentation skills; presents numerical data effectively and is able to read and interpret written information.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Working Conditions

• Office Environment

Benefits Information

Stealth Monitoring offers great benefits such as:

• Medical Insurance
• HSA (Health Savings Account)
• FSA (Flexible Spending Account)
• Dental
• Vision
• Life Insurance
• 401K Plan
• PTO (Vacation, Sick, Bereavement, Go 2 Days)
• And more! 

Stealth Monitoring does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, family care status, veteran status, marital status, sexual orientation, gender identity or gender expression, or any other consideration made unlawful by federal, state, or local laws.