32 Regional Service Coordinator Jobs in Denver, CO
MaintenX is Hiring a Regional Service Coordinator Near Denver, CO
Colt Facility Maintenance is a fully licensed, general contracting company with a focus on total facility maintenance and repair.
“24/7 Colt Facility Maintenance, We keep business running!”
We are looking for an experienced Regional Service Coordinator to join our customer service team. As a Regional Service Coordinator, you will utilize the company work order management system to effectively schedule Service Technicians and ensure that customer commitments are met. This includes dispatching Service Technicians according to the schedule, receiving customer calls and adjusting schedule as required, successfully completing calls, and creating accurate completed work order records ready to be priced and invoiced.
At Colt Facility Maintenance, our customers rely on us to keep their business running, our Regional Service Coordinator are an integral part of ensuring that we meet and exceed this expectation. In this critical role, the Regional Service Coordinator will be trusted to use their experience and knowledge to provide excellent customer service, ensuring the customer’s facility maintenance problem is quickly and efficiently resolved.
Job Responsibilities:
- Develops professional customer relationships by providing daily updates on open work orders via customer portal, email, and verbal communication
- Drafts and submits proposals
- Manages and monitors the dispatch board by Actions Dates and IVR throughout the day and dispatches open calls accordingly
- Manages and dispatches appropriate service technician/subcontractor to satisfy customer service request based on skills, nature of the request, location of request, and location of technician/subcontractor
- Provides status updates on each work order to customers including pictures and appropriate documentation/notes
- Creates purchase orders
- Negotiates rates with subcontractors
- Responsible for resolving billing discrepancy issues/questions
Successful candidates for the role of Regional Service Coordinator are highly motivated and are able to solve problems. Our Regional Service Coordinators are knowledgeable and go above and beyond in providing a high level of customer service to our customers.
Additional requirements of the Regional Service Coordinator:
- High School Diploma or GED
- Three or more years of experience in facilities maintenance, logistics or related field.
- One or more years of experience working in a fast-paced customer service environment requiring heavy telephone, e-mail interaction.
- Strong ability to meet deadlines and multi-task
- Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer
- Excellent negotiation and communication skills
- Ability to pass a background check and drug screen
We value our Colt Facility Maintnenace team! We provide an excellent benefits package including:
- Medical, Dental, and Vision Insurance with a generous portion paid for by the company
- Company Paid Basic Life Insurance and Short and Long Term Disability
- 401(k) Retirement Plan with Company Match
- Paid Vacations and Personal Days
- Paid Holidays and Sick Days
- Personal Cell Phone Service Discount through Company Cell Phone Carrier
Job Summary
Full Time
$42k-53k (estimate)
02/13/2024
05/09/2024
maintenx.com
SAINT AUGUSTINE, FL
200 - 500
1982
Private
PAUL LIETZ
$10M - $50M
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The job skills required for Regional Service Coordinator include Customer Service, Communication Skills, Billing, Commitment, Customer Relationship, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Regional Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Regional Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Regional Service Coordinator positions, which can be used as a reference in future career path planning. As a Regional Service Coordinator, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Regional Service Coordinator. You can explore the career advancement for a Regional Service Coordinator below and select your interested title to get hiring information.
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