Regional Field Service Manager

Job Function:

The Regional Service Manager is responsible for developing and leading a team of Field Service Managers who in turn ensure that delivery and installation occurs on time and with acceptable quality for our customers in the region. In addition, the Regional Service Manager may have primary accountability for coordinating all aspects of the installation projects between the customers, vendors and our company for multiple projects at once, especially with more strategic customers in the region.

Job Responsibilities:

• Hire and onboard Field Service Managers and administrators to cover their assigned territory.
• Ensure that all measurements are turned in timely.
• Properly allocate available resources.
• Drive profitability.
• Ensure that delivery schedules are up-to-date and submitted to the Marshall Plant weekly.
• Ensure safety procedures are followed.
• Enforce company policies and procedures.
• Drive customer satisfaction.
• Prevent 24 hour notices.
• Continued training and skill development for FSM’s.
• Respond to sales and customers when they have service requests.
• Improve processes and procedures.
• Ensure that cabinets are delivered to units when they can be installed.

Travel in region as necessary to ensure quality, on-time delivery and service.

Key Competencies:

• An understanding of carpentry, building, and contracting is preferred.
• Familiarity with an import cabinet installation business model
• Self-motivated with strong interpersonal communication skills.
• Problem solving and organizational skills.
• Great customer service.
• Proficiency in MS software and web-based process and content systems.
• Project management and planning
• Flexibility in approach to different types of business problems and a willingness to change course to avoid project setbacks 
• Able to create and establish structure and process across cross-functional teams
• Experience working independently 
• Collaborative, Adaptable, Creative, Honest, Positive
• Represent Republic Elite with pride and integrity.
• Provide a favorable customer experience from initial contact through installation.
• Promote and enable constructive communication between departments.
• Follow all safety and environment regulations.
• Valid driver’s license
• Bachelor's degree in Construction Managment or related field required
• Ability to travel as necessary in region.

Physical Requirements

Employment Type: Full-Time

Job Category: Construction/Skilled Trade

Compensation: 80,000.00 - 100,000.00 Salary

Address: Denver, CO 80204 USA

Benefits: Medical Insurance Dental Insurance Vision Insurance 401K Life Insurance 

We are an Equal Opportunity Employer – M/F/Vets/Disabled

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