14 Service Desk Analyst Jobs in San Francisco, CA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Pattern Energy Group LP is Hiring a Service Desk Analyst Near San Francisco, CA
Overview
Company Overview
Pattern Energy Group is an independent, fully integrated energy company that develops, constructs, owns and operates renewable energy projects and transmission assets across North America, Japan, and parts of Latin America. The company focuses primarily on wind, solar and transmission. The Pattern Energy Group team has a history as one of the top North American renewable energy and transmission providers in the industry. The team is dedicated to delivering the highest value for its customers, partners, financial supporters and the communities in which it works, while exhibiting a strong commitment to promoting environmental stewardship and corporate responsibility.
Pattern Energy Group operates in the United States, Canada, Japan, the Netherlands, and Mexico with offices in San Francisco, Houston, San Diego, New York, Tokyo, Amsterdam, and Toronto. Pattern Energy Group’s corporate headquarters is in San Francisco.
Responsibilities
Job Purpose
Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
Key Accountabilities
- Responding and resolving desktop support inquiries via our ticketing system, email, or phone. (ServiceNow)
- Excellent communication skills are a must (face-to-face, written, and telephone)
- Good organizational skills, able to handle projects and prioritize tasks as they present themselves
- Software Support - troubleshooting, installing, upgrading, and removing applications. (Windows 10, Office365)
- Hardware Support - troubleshooting, reimaging, and building client machines
- Mobile Device/Tablet - troubleshooting, upgrading and setup assistance
- Active Directory Administration - user accounts, security groups
- Conduct User IT Orientation to go over resources and services
- SharePoint - site creation, administration, and troubleshooting
- Unified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting
Qualifications
Experience/Qualifications/Education Required
Educational Requirements
4-year Degree in Information Systems /Computer Science or Associates/Computer Certification.
Required Work Experience
Minimum 2 Year’s Service Desk experience, some server administration a plus.
Additional Requirements
- Able to work flexible and weekend hours
- Able to follow direction, work with the team, and work independently
- Understanding of Asset Management systems such as LANDesk or SCCM
- Familiarity with Lenovo ThinkPad laptops and Dell OptiPlex desktops
Pattern Energy Group is an Equal Opportunity Employer.
#LI-AT1
Job Summary
Other
Utilities
$90k-117k (estimate)
07/21/2022
12/31/2022
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
Similar Jobs
Popular Articles
