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About the Role:
Panorama’s Technical Support team provides elevated technical support to all Panorama users. We connect administrators, educators, students, families, staff and community members to valuable resources and provide fast, accurate answers to their questions about our product. We are seeking a Technical Support Engineer, Tier 2 to help provide mid-level complex technical support and guidance to the thousands of users who are on our platform every day. Our users are administrators, educators, families and students; sensitivity to their questions and technical capabilities is a must. We also preserve confidentiality with ironclad integrity. No detail or question is too small.
Responsibilities:
User Support
Product and Technical Expertise
Our Ideal Candidate:
Base Salary: $81,000 - $108,000
Full Time
Business Services
$93k-115k (estimate)
08/30/2023
04/16/2024
panoramaed.com
BOSTON, MA
25 - 50
2012
AARON FEUER
$5M - $10M
Business Services
Panorama Education partners with K-12 schools and districts across the country to collect and analyze data about social-emotional learning, school climate, family engagement, and more. With research-backed surveys and a leading technology platform, Panorama helps educators act on data and improve student outcomes. Panorama supports more than 10 million students in 17,000 schools and 1,500 districts across 49 states, including those in the New York City Department of Education, Dallas Independent School District, Seattle Public Schools, and San Francisco Unified School District. To learn more a...bout Panorama Education, visit www.panoramaed.com.
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The job skills required for Technical Support Engineer II include Technical Support, Problem Solving, Written Communication, Customer Service, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer II positions, which can be used as a reference in future career path planning. As a Technical Support Engineer II, it can be promoted into senior positions as a Biomedical Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer II. You can explore the career advancement for a Technical Support Engineer II below and select your interested title to get hiring information.