What does a Software Technical Support Engineer II Do?
The Software Technical Support Engineer II creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Being a Software Technical Support Engineer II requires a bachelor's degree in area of specialty. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. In addition, Software Technical Support Engineer II typically reports to a supervisor or manager. Working as a ...Software Technical Support Engineer II typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.More Show Less
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Key Responsibilities Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures. Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases. Participates in product design, testing and documentation reviews as appropriate. Participate in ...
