Pegasystems Senior Engineer, Technical Support Anaheim , California Apply Now ShareCopying...Meet Our Team:We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.Picture Yourself at Pega:You will be part of an as-a-Service organization that operates 24x7x365 for our clients. You will serve as the first point of contact to understand their problems, troubleshoot them and drive quality solutions in accordance with Pegas service level agreements. In this role, you will drive customer success and loyalty by providing superior support services for Pegasystems Software as a Service (SaaS) Products and Applications.What You'll Do at Pega:You will apply your knowledge and technical competence on Pega products and services to support client incidents every day.You will collaborate with Product and Application teams as needed to research problems and provide solutions to our clients in time critical situations.You will strive to maintain solid customer relationships by handling their questions and concerns on their support incidents with speed and professionalism.You will drive support incidents with proactive actions to avoid escalations and thereby meeting Pegas service level agreements.You will mentor new members in the team on the technical and process front - provide them with assistance in driving support incidents as needed.We are an as-a-Service company, operating 24x7x365 for our clientsThis role will require working PST Time zone and one weekend on call rotation every 6 weeksDue to FedRamp requirements US Citizenship is requiredWho You Are:You possess strong technical skills and the aptitude for quickly understanding complex enterprise application issues, clients end-to-end application deployments, products and underlying architecture to solve problemsYou demonstrate effective oral and written communication skills, including poise in pressure situationsYou are a team player, you like to collaborate with different teams and drive results despite conflictsYou are flexible to on-call rotation needs, open to work in shifts including weekend coverage as per client needsYou are passionate about self-learning and knowledge sharing within the team with respect to new technology developments related Pegasystems product suiteWhat You've Accomplished:1 year experience working with ReactStrong understanding of object-oriented programming concepts, preferably JavaAnalyzed, troubleshot, and resolved enterprise application issuesNice to have experience using application monitoring tools like DynatraceExperience working with relational databasesExperience supporting internal/external client stakeholdersGartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay bonus incentive, employee equity in the companyJob ID: 20490Apply NowAlready have an account?First NameLast NamePhoneEmailCitySelect country of residence (required)AfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia, Plurinational State ofBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina 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MayenSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania, United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVenezuela, Bolivarian Republic ofViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweCountry of ResidencePostal codeHow did you learn about Pega? (required)Career FairCollege FairEmployee ReferralGlassdoorInstahyreJob BoardsJobStreetJobsDBLinkedIn - Ad ResponseNaukri.comPega AlumniPega WebsiteStack Overflow - Ad ResponseHow did you learn about Pega?Invitation to Self-IdentifyPegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes.Enter genderMaleFemaleNon-BinaryI prefer not to self-identifyRace and EthnicityPlease select the ethnicity or race you most closely identify with:Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East or North Africa.Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa or other Pacific Islands.Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America) and who maintains tribal affiliation or community attachment.Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.I do not wish to disclose - If you choose not to disclose your race/ethnicity, your employer is still required to include such information about you in the EEO-1 Report by using existing employment records or other permitted means to do so.Enter ethnicityHispanic or LatinoWhite (Not Hispanic or Latino)Black or African American (Not Hispanic or Latino)Native Hawaiian or Other Pacific Island (Not Hispanic or Latino)Asian (Not Hispanic or Latino)American Indian or Alaska Native (Not Hispanic or Latino)Two or more Races (Not Hispanic or Latino)I do not wish to discloseDisability StatusForm CC-305, OMB Control Number 1250-0005, Expires 4/30/2026Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at https://www.dol.gov/ofccp.How do you know if you have a disability?A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Blind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn'sDisease, irritable bowel syndromeMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaEnter disabilityYes, I have a disability, or have had one in the pastNo, I do not have a disability and have not had one in the pastI do not want to answerDisabilityPUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.Why Are You Being Asked to Complete This Form?This employer is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. Completing this form is completely voluntary, but we hope you fill it out. Any answer you give will be kept private and will not be used against you in any way.For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at.How Do You Know if You Are a Veteran Protected by VEVRAA?Contrary to the name, VEVRAA does not just cover Vietnam Era veterans. It covers several categories of veterans from World War II, the Korean conflict, the Vietnam era, and the Persian Gulf War which is defined as occurring from August 2, 1990 to the present.If you believe you belong to any of the categories of protected veterans please indicate by checking the appropriate box below. The categories are defined on the next page and explained further in an Am I a Protected Veteran? infographic provided by OFCCP.What Categories of Veterans Are Protected by VEVRAA?Protected veterans include the following categories: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These categories are defined below.A disabled veteran is one of the following:a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; ora person who was discharged or released from active duty because of a service-connected disability.A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Enter veteran statusI Identify as one or more of the classifications of protected veteran listed aboveI identify as a veteran, just not a protected veteranI am not a protected veteranI do not wish to self identifyPassword8 characters minimum1 number1 special character (!@#%$* .)1 lowercase character1 uppercase characterPasswordBy providing a password, you will become a Pega Digital Community Member and be able to track your application status#J-18808-Ljbffr

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