Field Technical Support
Location : Tulsa, OK (DXC Building) | Tulsa | OK | 74117-1308 | US | Oklahoma (TUB01)
Requirements:

• Strong organizational and communication skills (written and verbal).
• Proficient in Excel, Power Point, Exchange, SharePoint, Teams, Visio, and Microsoft
• Analysis, problem-solving, organizational, team building, conflict management
• Ability to lift 50 pounds
• Ability to work in rotational shifts including day/nights including weekends and holidays as required
• Ability to stand for extended durations
• Ability to utilize a pallet jack/forklift
• Familiarity with IT equipment including servers, network switches, storage, and cabinets
• Solid working knowledge of data center environments and infrastructure, network and telecommunications protocols and platforms, and disaster recovery

Job Description:
General Services

• Escorting of vendors and customers

o Perform escorting of DXC Technology and non-DXC Technology personnel, vendors, and customers within all secured spaces and data center white spaces per DXC Technology security policies.
o Provide technical oversight of activities performed during escorting activities to ensure that all technical components are performed in accordance with the approved Change or Incident record.

• Communication

o Interface with requestors via phone call, instant messaging, email, and other DXC interface tools.
o Join and participate in technical change reviews and incident troubleshooting calls as well as web sessions between DXC delivery teams and DXC customers.
o Communicate in English both written and verbal
o Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for incidents and outages causing significant impact to DXC, DXC's customers, or the data center.
o Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for any failed or missed changes, and/or incidents that are a result of actions taken or lack of actions taken by the supplier personnel.

• Site Access

o Review data center access requests to ensure compliance to DXC Technology processes
o Review, approve, and execute site access requests according to DXC Technology processes and procedures
o Interface with supplementary service providers, Vendors, and Telco providers
o Perform vetting processes of visitors in accordance to DXC Security policies.

• Documentation and Reporting

o Create and maintain documentation related to site specific activities performed including processes and procedures.
o Provide Ad Hoc reporting as needed
o Support current and future projects related to new tools, processes and procedures implemented by DXC Technology.
o Maintain a daily turnover log of all interactions and work completed.
o Track all work being always performed in the secured spaces.

• Basic data center planning

Hands & Eyes Services

• Installation and Removal of IT equipment

o Physical power down of equipment in accordance with DXC 4-eyes process
o Install and remove cabinets and racks in the data center
o Perform activities to ground cabinets according to site processes
o Dispose of all packing material and waste appropriately
o Act as the POC and approve/coordinate tickets to add or remove equipment from the data center
o Move equipment, racks, devices, and materials between physical locations in the same building

• Basic device configuration and OS Loads

o Install software CDs and DVDs
o Install, connect, and/or move USB devices

• Device Validation

o Visual inspection of devices as requested
o Serial number validation
o Device Inventory capabilities and physical comparison to inventory lists

• Basic troubleshooting and repair of IT equipment failures

o Power on/power off devices in accordance with DXC 4-Eyes process
o Relay LCD readouts
o Reset Remote Management connection ID's and Passwords
o Reseat cables in accordance with DXC 4Eyes process
o General Troubleshooting and visual verification to assist remote troubleshooting efforts
o Test and troubleshoot problems
o Check power connections
o Provide feedback on con

Job Type: Contract

Salary: $20.92 - $25.00 per hour

Schedule:

• Monday to Friday

Experience:

• Forklift: 1 year (Preferred)
• Data center: 2 years (Preferred)
• Field Technical Support: 3 years (Preferred)

Ability to Relocate:

• Tulsa, OK: Relocate before starting work (Required)

Work Location: In person