3 Technical Support Analyst II Jobs in Tulsa, OK
CAP Tulsa is Hiring a Technical Support Analyst II Near Tulsa, OK
- Respond to telephone, email, walk up, and on line requests for technical support. Provide remote and in-person support to end users for basic computer, application, system, device, access, and hardware issues
- Troubleshoot, diagnose, identify, research, and resolve routine problems, including network and system-level issues. Prioritize and manage several open issues at one time. Triage, prioritize, and assign issues as they are arise
- Ensure appropriate and timely resolution of issues and meeting of needs. Properly escalate issues to appropriate parties. Document, track, and monitor support issues using applicable systems and tools
- Obtain and document supplemental issue information necessary for issue analysis and resolution. Coordinate with other teams or departments to resolve user problems. Report on issues’ status, resolutions, and aggregated metrics. Provide appropriate and accurate feedback to clients
- Document incidents’ and underlying problems’ resolutions in end user knowledge store. Develop and maintain desktop support procedures
- Securely and appropriately provision physical and virtual security privileges. Manage infrastructure assets by properly provisioning, de-provisioning, and tracking their usage
- Notify end users of service degradations, outages, and their progress
- Work with site contacts and vendors to coordinate the shipment, receiving, and installation of equipment
- Adhere to and enforce IT policies and procedures
- Perform other duties as required
- Associate’s degree from an accredited college/university
- One to two years of related work experience. Will consider an additional two years of experience in lieu of the degree
- Proficiency (advanced skill level) with MS applications
- Advanced level skills in the following applications: MS Excel, Outlook, Word, PowerPoint
- Intermediate level skills in networking, MS Windows operating systems and Active Directory
- Great written and oral communication skills. Able to read, interpret, and present information effectively
- Organized and detail-oriented with solid time management skills; able to balance multiple priorities and work within deadlines
- Able to interface with employees, and build and maintain positive and effective working relationships with stakeholders inside the agency
- Able to execute multiple projects with ability to report quickly on status of any project
- Able to take direction and feedback well and quickly correct course. Good teamwork and collaboration skills
- Solid problem-solving skills – ability to stick with a problem until a solution is found
Job Summary
Full Time
$66k-82k (estimate)
08/02/2023
05/12/2024
captulsa.org
TULSA, OK
500 - 1,000
1998
$50M - $200M
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About CAP Tulsa
CAP Tulsa, a community action agency, is focused on interrupting the cycle of poverty. We provide high-quality early education services for young children, as well as a range of supportive services designed to improve the economic status of their parents. CAP Tulsa is the largest anti-poverty agency in Oklahoma. We believe every family and every child deserves the same opportunity for success. This is achieved by empowering low-income families with the education and tools they need to break the cycle of poverty. CAP Tulsa provides the support and guidance with early childhood education and com...prehensive enrichment programs for the entire family. CAP Tulsa specifically focuses on a two generation approach that aims not only to prepare young children for future success in school, but also their parents through programs designed to increase parenting skills, employability and earning potential. CAP Tulsa serves more than 2,000 of Tulsa's low-income children in 13 early childhood centers across the county. CAP employs more than 500 staff members and coordinates the work of hundreds of volunteers. CAP services reach some 23,000 low-income families of Tulsa County, helping families move another year closer to the goal of raising kids who will never again have to live in poverty. We encourage your feedback and comments on our page, but please note that any offensive language or information that violates privacy policies will be removed.
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The job skills required for Technical Support Analyst II include Technical Support, Troubleshooting, Customer Service, Problem Solving, Installation, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst II positions, which can be used as a reference in future career path planning. As a Technical Support Analyst II, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst II. You can explore the career advancement for a Technical Support Analyst II below and select your interested title to get hiring information.
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