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The Front Office Receptionist is a customer service-minded individual who will build positive relationships with demanding clients. They will be the clinic's face and voice as they receive incoming communications, greet facility visitors, provide proactive outreach to clients, and manage the scheduling of our multi-doctor practice at the hospital and in the field. The duties and responsibilities of the Front Office Receptionist include the following but will expand as the individual shows growth and initiative.
Essential Functions:
* Provide excellent customer service.
* Educate current and prospective clients with basic product and service information and assist them with scheduling appointments.
* Provide prompt and accurate attention and management to clients and clinical staff.
* Update, document, and manage client and patient accounts in the Hospital Veterinary Management System (HVMS)
* Obtain all required consent and documentation from incoming clients and enter that information into the client and patient file.
* Manage the discharge process for outpatient and hospitalized patients including payment of invoices, dispensing prescription items per the veterinarian's instructions, and scheduling future appointments.
* Support veterinarians with client questions and communication and proactive follow-up and scheduling
* Actively listen to client concerns and provide support and empathy.
* Provide real-time schedule management and support veterinarians working in the field by monitoring their day and notifying clients of any appointment time changes.
* Assist in daily charge capture, ensuring accurate billing and record keeping.
* Provide support around the clinic as necessary.
Qualifications:
* High school diploma or GED required, and able to work full-time.
* Fluency in English. Fluency in Spanish is a plus.
* Reliable transportation to and from work.
* Efficient time management while prioritizing multiple tasks, and functioning under stress.
* Strong problem-solving capabilities.
* Knowledge of clerical procedures and ability to organize files and records.
* Excellent oral and written communication skills.
* Ability to work in a fast-paced environment handling a high volume of phone calls and emails
* Excellent customer service skills, providing courteous and prompt assistance.
* Proficiency in Microsoft Office, Google Suite, texting, and email are required while knowledge of equine veterinary medicine is a plus.
* Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting up to 50 pounds.
Schedule:
* 8-hour Shift
* Day Shift
* Monday-Friday
PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Full Time
$38k-48k (estimate)
05/06/2024
05/19/2024
petvetcarecenters.com
WESTPORT, CT
200 - 500
2012
GINO VOLPACCHIO
$50M - $200M
The following is the career advancement route for Front Office Receptionist positions, which can be used as a reference in future career path planning. As a Front Office Receptionist, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Receptionist. You can explore the career advancement for a Front Office Receptionist below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Receptionist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Receptionist for your reference.
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Quotes from people on Front Office Receptionist job description and responsibilities
Front desk receptionists may also be asked to update appointment calendars, validate parking tickets, or perform filing and clerical duties.
01/07/2022: Huntington, NY
Front desk receptionists usually act as gatekeepers for an office.
03/01/2022: Omaha, NE
Prepare outgoing mail (envelopes, packages, etc.) Operate office equipment, such as photocopier, printers, etc.
02/19/2022: Canton, OH
Provides administrative support to all functions within the office as needed.
01/24/2022: San Bernardino, CA
Screening calls as requested, the receptionist routes calls to their proper recipient, taking and relaying messages as needed.
03/17/2022: Kansas City, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Receptionist jobs
A front office receptionist should also have a professional appearance and demeanor.
02/14/2022: Montgomery, AL
Front office receptionists typically hold a consistent office schedule and may even be eligible for direct deposit, paid vacations, or health benefits.
01/02/2022: Billings, MT
Front office receptionists should focus on developing skills that will help them provide excellent customer service.
02/24/2022: Allentown, PA
The receptionist's tone should be cheerful and friendly.
03/04/2022: Johnstown, PA
Front desk employees need to be able to get along and work with a variety of people.
01/14/2022: Peoria, IL
Step 3: View the best colleges and universities for Front Office Receptionist.