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With millions of diners, tens of thousands of restaurants, and 23 years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
In this role, you will:
As an Enterprise Account Manager, you would handle an elite portfolio of restaurant groups and strategic accounts and assume responsibility for the restaurant and/or group relationship after the sale and installation is completed. You are charged with maintaining a high client retention rate by improving customer happiness and driving deep utilization of OpenTable services.You will engage in face-to-face meetings with decision makers to deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure.
The position will serve as an advisor and primary point of contact for critical issue resolution for their respective portfolio. As an authority of their respective territory, you will gather feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory.
OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by applying best in brand front-of-house management and online reservation technology.
We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent.
Responsibilities include:
Cultivate high-level relationships and act as trusted advisor for restaurant groups/ Strategic Accounts.
Act as liaison between clients and relevant company departments to resolve issues.
Lead client retention efforts and overcome strategic objections.
Deliver customized product and service presentations, both in-person and online.
Encourage and educate clients about industry trends and alternative business perspectives.
Provide clients with valuable data and reports to optimize operations.
Meet and exceed assigned monthly and quarterly retention and revenue goals.
Ensure customer satisfaction through timely follow-ups.
Document client communications and provide productivity reports.
Maintain a detailed understanding of the company's solutions.
Provide market feedback to Product and Marketing teams.
Assist Enterprise Account Executive and Inside Sales Rep as needed.
Anticipate 30-50% travel depending on location.
Please apply if:
8 years in restaurant management or account management. (F&B Management experience within a hospitality group is preferred but not required)
Proficient in consultative selling and understanding restaurant operations.
Capacity to reframe client's view of their business.
Experience in applying data-driven business decisions.
Strong cross-departmental collaboration and relationship-building skills.
Excellent organizational and time management skills.
Experience in an unstructured, entrepreneurial environment.
Proficiency in CRM solutions like Salesforce is a plus.
OpenTable software and/or Guest Bridge experience a plus
A few of the benefits you get at OpenTable—
Work from (almost) anywhere; wherever you do your best work
Focus on mental health and well-being
Company paid therapy sessions through SpringHealth
Company paid subscription to HeadSpace
Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)
Generous paid parental leave
Generous paid vacation time off for your birthday
Paid volunteer time
Health, dental & vision plans
401k with company match
Focus on your career growth
Enriched learning and development opportunities
Leadership development
Access to thousands of on-demand e-learnings
Note for Connecticut Residents: To receive estimated salary range information for this role pursuant to Connecticut's "An Act Concerning the Disclosure of Salary Range for a Vacant Position", email CTCareers@kayak.com. You must include the name of the position in your request.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $75,000-$85,000USD.
In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Full Time
$117k-156k (estimate)
01/21/2023
04/29/2024
opentable.com
SAN FRANCISCO, CA
500 - 1,000
1998
Private
DEBBY SOO
$50M - $200M
OpenTable is an online reservation platform that allows users to search and book for restaurant reservations and reviews.
The job skills required for Enterprise Account Manager include Presentation, Account Management, CRM, Salesforce, Time Management, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be an Enterprise Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Enterprise Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Enterprise Account Manager positions, which can be used as a reference in future career path planning. As an Enterprise Account Manager, it can be promoted into senior positions as an Account Manager V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Enterprise Account Manager. You can explore the career advancement for an Enterprise Account Manager below and select your interested title to get hiring information.
If you are interested in becoming an Enterprise Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Enterprise Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Enterprise Account Manager.