The Challenge

As a Staff UX Designer, you will lead and shape complex projects while ensuring consistency, quality, and efficiency in our product design processes. You will collaborate with cross-functional teams to deliver lovable user experiences and build internal and external committees dedicated to design excellence.

Your Mission

• Inform the product roadmaps, shape project goals, and help define user outcomes aligning with a greater UX vision.
• Deliver solutions that have a broader impact outside your current product area.
• Look for opportunities in and outside of the product to help customers.
• Ensure your cross-functional team and others deliver a consistent, thoughtful, and thorough user experience with all the work they release.
• Present ideas and process improvements at the product All-hands.
• Recruit and interview candidates.
• Help assess the team's health.
• Continually mentor your design team to discuss, collaborate, and define patterns and research practices.
• Continually contribute to research and analytics best practices and processes.
• Actively mentor individuals internally and externally to your team to create lovable products.
• Demonstrate a sense of ownership and accountability for the team's work and outcomes.
• Craft thoughtful UX writing to support your design solutions.
• Plan for product area improvements to help our customers accomplish their goals as efficiently and effectively as possible.
• Meet with customers weekly to know and represent them in the SDLC process.
• Conduct independent research to understand customer needs and de-risk assumptions. 
• Define your problem space through continuous discovery and exploration, crafting a deep understanding of customer and business needs in your domain. 
• Create Eng-ready design deliverables using a component library or existing content so sprint counterparts can execute features every three weeks. 
• Oversee sprint deliverables so that the intended customer's experience is protected. 
• Advocate and evangelize UX processes across stakeholder touchpoints. 
• Be the primary advocate for the user across the entire product experience helping others understand the customer's voice. 
• Report on product area findings and recommendations to your cross-functional and design teams.

You Are

• Minimum of 10 years of experience in UX/UI design, with at least 4 years of experience creating B2B products. 
• You have a learning mindset. You are intellectually curious and desire to learn and grow your communities continuously.
• You have mastered qualitative and quantitative collection activities and enjoy sharing your knowledge with other designers.
• You are passionate about re-imagining an existing product but have also mastered strategic partnership.
• You have experience with content strategy and platform design
• You can energize those around you to take calculated risks that help customers.
• You lead by example.
• You can share a proven aptitude for UX design and strategy.
• You are willing to work in collaborative teams to solve problems.
• You're a clear, concise, and persuasive communicator.
• You have experience building SaaS products. 
• You have a high degree of visual polish in your UI design and an understanding of communicating detailed interactions with engineers. 
• You have experience working in an agile software development environment.
• You are loyal to customers and your craft, needing to be involved in customer product decisions from concept to completion. 
• You are driven by understanding user behavior and have experience designing complex experiences. 
• You have exacting standards and constantly upgrade your understanding of design thinking and UX best practices.
• You have experience working within WCAG 2.1 AA standards. 
• You are passionate about solving problems, innovation, and removing friction from users' experiences. 
• You are resilient. You can manage multiple input points, meet varying deadlines, be realistic about project releases, and know where to put your efforts.