This position will focus on the design of on-premises interactive and display technologies, including ordering kiosks, menu boards and order-ready displays for both in-store and drive-thru experiences. This position will be responsible for integrating and aligning UX designs for on-premises experiences with UX designs for off-premises experiences, as well as the larger UX/UI design system.
The Inspire Brands User Experience Research & Design team designs web and app experiences for our brands, and we are looking for a UX Designer, On-Prem with a passion for, and experience in designing experiences that are simple, usable, and desirable for our users.
Our culture is an empowering environment for designers who want to dig into a range of product design challenges. UX Designers work with feedback from our 100 million customers to deliver on guest needs and transform the digital restaurant experience. Designers don’t just create interfaces; they help build and ship sophisticated digital products that empower millions of our guests.
This role will help usher in next-generation experiences for our portfolio of brands. The UX Designer, On-Prem will actively design experiences for our brands, mentor other designers, and help evolve our unified design system. Our designers translate business goals to digital experiences in collaboration with other teams including Brand, Product Management, Engineering, and Performance Analytics. Individual responsibility is very high, but impact and reward are huge.
The UX Research & Design team at Inspire Brands is a centralized team with designers working in an agile environment as part of multi-disciplinary scrum teams to design and develop prioritized features from our product roadmap.
This position will sit in our Atlanta Support Center, with an expectation to be onsite 80% of the time.

RESPONSIBILITIES

• Experimentation Mindset: Identify opportunities to test hypotheses and support testing with different design options to collect user feedback.
• Generating Early Design Concepts: Sketch, wireframe, and prototype product experiments. Collaborate with engineers to investigate concept feasibility.
• Specifying Finished Designs: Design high-fidelity, solutions with UI, visual, and interaction excellence. Iterate with developers throughout the product lifecycle.
• Research and Testing Capabilities: Coordinate UX research and prototype tests.
• Continuous Iteration and Refinement: Advocate for and initiate product iteration to improve shipped work. Evaluate new insights and iterate again, quickly.
• Team Involvement and Participation: Collaborative work with the rest of the UX team – critiques, design jams, group learning, contributing to design system etc.
• Customer advocacy: Responsible for understanding, documenting, and communicating customer needs, and then translating those needs into specific features and functionality.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Required Minimum: 4-year degree in Design, Computer Science, Software Design, Digital Media, Social Science, or Engineering.
• 4-7 years of experience in E-commerce, Design, Information Architecture, Interaction Design, UX Design, UX Research, Service Design, Usability, Human Factors, etc.

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• UX Design and Product Design skills including: design thinking, e-commerce design, interaction design, information architecture, mobile-first design, web design and responsive design.
• Experience designing self-checkout and self-service applications for restaurants, retail, or banking.
• Hands-on experience and a high degree of expertise in Figma for both design and prototyping.
• Experience using and contributing to enterprise user interface guidelines and design systems.
• Awareness of design and usability guidelines for mobile and web interfaces.
• Expertise in designing responsive interfaces for various screen sizes, resolutions, and orientations.
• Familiarity with features like online ordering, on-premises check-in, in-store wayfinding, etc.
• Ability to solve more complex design problems at the charter/capability level (e.g., overall shopping experience). Able to manage multiple projects at a time. Being self-directed, organized, and efficient is key.
• Able to work on design projects that may have you work as a solo designer or team up with other UX designers, and could involve leading junior designers where applicable.
• Ability to consistently contribute to meetings, often driving sections or topics during the meeting. An effective communicator, presenter, and negotiator.
• Often develop new processes or enhance team processes to improve quality and efficiency. Delivers results in an agile, iterative design environment.
• Independently facilitate small-to-medium-sized groups without oversight and guidance. Can plan and execute interviews and/or meetings on their own or as part of a group.
• Responsible for presenting own ideas and work as well as ideas and work of others to mid-size audiences (team level, department level, group level).
• Ability to develop expert knowledge of industry, competitive, comparative, and complementary products. Ensures clear, defensible problem statements exist for design solutions.
• Capable of understanding business needs and thoughtfully balancing those with identified customer needs, and then communicating that balance effectively to decision-makers.

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.