Roles & Responsibilities:Study, plan, propose, coordinate and implement End User Computing projects for support, migration and upgrade considering capacity/resource planning for mission critical infra application environment.Research and lead the design of modern end user computing solutionsDefine and promote end user technology standards for hardware, OS, core applications, and peripheralsEvaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devicesLead complex troubleshooting efforts and root cause analysisProactively automate, streamline and simplify engineering processes and routine tasksOversee the updating and creation of system documentation for engineering, operations, and support teamsLead and plan multiple cross company projects and initiatives that impact the end user computing solutions and experiencesOperate under minimal direction and sometimes leads othersLead transition of operational tasks to managed service provider and act as an ongoing resourceProvide guidance to other members of the teamProvide expert technical advice to peers and leadershipParticipate in the on-call rotationMaintain a regular and predictable work schedule and coordinating with leadership/peer teams.Related certifications preferable.Focus towards service improvement and process automation.ITIL Knowledge Problem Management and Change Management.Provide Level- 24/7 support and troubleshooting to resolve issues within SLA