Client Service Specialist will be responsible for all incoming leads and phone calls to the Sales Department and provide client follow-up. This role will initiate contact either by phone, texting or email and transfer contact to a salesperson upon scheduling appointments. 

REQUIREMENTS AND QUALIFICATIONS:

• Minimum 2 years of experience in the hospitality, Public Relations, or Marketing field
• High school diploma or equivalent 
• Attention to detail, and excellent organizational skills required (grammar, spelling and professional presentation)
• Superior customer service skills
• Must be comfortable and personable on the phone
• Must be able to speak clear and concise English
• Written and oral fluency in Mandarin or any additional languages is a huge plus
• Above average proficiency in Microsoft Office and social media platforms
• Knowledge of CRM systems is a plus
• Ability to multi-task and think big picture while maintaining a high attention to detail
• Should possess an appetite for learning and be performance-oriented

DUTIES AND RESPONSIBILITIES:

• Manage database, ensuring that records are complete and current
• Recording information, processing, and filing forms
• Log all customer attempts and comments into CRM tool and schedule follow-up calls
• Confirm scheduled appointments 
• Re-schedule “no show” customer appointments
• Follow up with sales department to find out about the appointment and the outcome
• Manage and update customer’s changes in the database
• Manage customer website requests (internet inquiries)
• Contact internet clients via email and phone to schedule sales appointments
• Notify necessary departments of appointments set
• Manage internet leads from lead receipt to vehicle delivery
• Forward any customer concerns to the correct department manager and follow up
• Manage incoming calls and schedule sales appointments off those calls
• Abiding by all company procedures and accounting principles
• Any other duties as assigned by the supervisor

EMPLOYEE BENEFITS:

• Health, dental and vision coverage for employee
• 401kKPlan
• Paid time off
• Paid training, growth opportunities
• Employee vehicle purchase plans
• Discounts on products and services
• Long term job security

Compensation: $22-28/hr. plus bonus

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.