Business Development Center Assistant Manager will help oversee all aspects of the Business Development Center operations. This role will assist with leading a team of dedicated professionals focused on generating leads, nurturing customer relationships, and driving revenue growth through effective communication and customer engagement strategies.

REQUIREMENTS AND QUALIFICATIONS

• Must have a high school diploma or equivalent
• Attention to detail, organization, time management skills, ability to work as a team
• Superior customer service skills, excellent communication and interpersonal skills
• Analytical mindset with the ability to use data-driven insights for decision-making
• Ability to multitask while maintaining a high attention to detail
• Ambitious, goal-oriented mentality and eager to improve
• Adapt to the demands of business needs
• Effective written and verbal communication skills, ability to motivate and communicate enthusiasm for O’GARA and its brands
• Maintain a high level of professional personal appearance and conduct
• Valid Nevada driver’s license and insurable

DUTIES AND RESPONSIBILITIES

• Develop and implement BDC strategies to generate and convert leads, maximize customer retention, and achieve sales and revenue goals
• Assistant with engaging and motivating team members to achieve key goals and performance expectations
• Work with the Marketing team to manage and develop the media plan and various advertising and promotional campaigns
• Create and maintain a good working relationship with all departments
• Assist with customer complaints in such a way to ensure a high level of customer satisfaction
• Maintain an enthusiastic attitude to build positive employee attitudes and morale
• Manage database, ensuring that records are complete and current
• Recording information, processing, and filing forms
• Log all customer attempts and comments into CRM tool and schedule follow-up calls
• Confirm scheduled appointments 
• Re-schedule “no show” customer appointments
• Follow up with sales department to find out about the appointment and the outcome
• Manage and update customer’s changes in the database
• Manage customer website requests (internet inquiries)
• Contact internet clients via email and phone to schedule sales appointments
• Continuously assess and improve BDC processes, workflows, and lead management systems to enhance efficiency and effectiveness
• Monitor key performance indicators (KPIs) such as conversion rates, response times, and lead quality, and provide regular reports to senior management
• Conduct training sessions and workshops to enhance the skills and knowledge of BDC team members, ensuring they stay up to date with industry trends and best practices

EMPLOYEE BENEFITS

• Health, Dental, and Vision coverage for employees
• 401K Plan
• Paid time off
• Paid training, growth opportunities
• Employee vehicle purchase plans
• Discounts on products

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.