Cu*Answers Jobs

Description. POSITION SUMMARY. The Advantage CIO Associate will assist the Advantage CIO team in completing client deliverables including Information Security Risk Assessment, Technology Assessment, Comprehensive Information Security Program, Annual Information Security Report and Strategic Technology Plan. ESSENTIAL JOB FUNCTIONS. Ability to create professional client documents and reports with various data inputs including questionnaires, surve...

Job Description. Job Description. Description. POSITION SUMMARY. The Bilingual Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. The person in this position will present themselves professionally and position themsel...

POSITION SUMMARY. The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. . On occasion, the person may be asked to do some light collections work for that team. The person in this position will present themselves prof...

Description. POSITION SUMMARY. The Procurement and Fulfillment Specialist will assist with purchasing and inventory management for the Network Services technology division. ESSENTIAL JOB FUNCTIONS. 1. Place orders for hardware, software and services from various technology vendors to fulfill client orders and internal purchase requests. 2. Handle inventory from receiving to end user shipment or internal implementation. Packaging and shipment via ...

Description. POSITION SUMMARY. This position will function as a key part of the office administration support, providing assistance to the management team as well as other CU*Answers staff members as directed by the VP of Administration. The Administrative Assistant will be assigned to the Administration team within CU*Answers and will be responsible for duties based on the department(s) as well as backup responsibilities for other employees thro...

POSITION SUMMARY. The Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1 representative will be done in the most efficient manner possible. The Level 1 specialist will demo...

POSITION SUMMARY. This is an entry level position where the main functions will consist of log file review, maintenance, backup maintenance activities and user administration. Other opportunities within the Network Services Department will be available based on tasks assigned by the NetOps Manager. ESSENTIAL JOB FUNCTIONS. 1. Monitor daily non-critical system event logs and alerts. a. ability to research events. b. alert/escalate issues. c. event...

Call Center Agent - Second Shift. POSITION SUMMARY. The Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1 representative will be done in the most efficient manner possible. The Le...

POSITION SUMMARY. The Quality Control Analyst I position is responsible for Quality Control testing and validation of CU*BASE and related software applications. This position works closely with the members of both the Product and Programming teams to analyze reported software problems and new project specifications and assist in follow-up coordination, testing and validation. ESSENTIAL JOB FUNCTIONS. Perform testing of new and enhanced CU*BASE an...

POSITION SUMMARY. The Client Service Representative is responsible for answering incoming calls and triaging the clients need for appropriate resolution and/or escalation. The Level 1 Representative is a client facing support role and supports credit unions as it relates to software inquiries. ESSENTIAL JOB FUNCTIONS. Provide day-to-day software support to customers via the telephone. Research problems as necessary and provide resolutions to cust...

The Client Service Representative is responsible for answering incoming calls and triaging the clients need for appropriate resolution and/or escalation. The Level 1 Representative is a client facing support role and supports credit unions as it relates to software inquiries. Provide day-to-day software support to customers via the telephone. Research problems as necessary and provide resolutions to customers. Escalate calls according to departme...

POSITION SUMMARY. The Client Service Representative is responsible for answering incoming calls and triaging the clients need for appropriate resolution and/or escalation. The Level 1 Representative is a client facing support role and supports credit unions as it relates to software inquiries. ESSENTIAL JOB FUNCTIONS. Provide day-to-day software support to customers via the telephone. Research problems as necessary and provide resolutions to cust...