Job Description

Job Description

Job Title : Customer Service Representative I

Department : Early Out Call Center

Reports to : EO Manager

FLSA Status : Non-Exempt

Revised : June 2023

JOB BRIEFWe are looking for a dedicated, well-spoken customer service representative to join our Early Out department. The responsibilities of the customer service representative include helping assist patients in resolving open medical balances.

RESPONSIBILITIES

• Interacts with customers via telephone to provide support and information on medical balances.
• Collects and enters information and assists with payments and payment arrangements.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate department.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

The possibility of reasonable accommodations upon request to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

EDUCATION and / or EXPERIENCE

High school diploma or equivalent.

LANGUAGE SKILLS

Position requires ability to read and comprehend basic instructions, general correspondence, and memos. In addition, ability to write office correspondence, effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization is required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;

reach with hands and arms; and talk or hear. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.