35 Account Manager Jobs in Portland, ME
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Nichols Portland, LLC is Hiring an Account Manager Near Portland, ME
- Administers and/or provides oversight for assigned customer accounts. Evaluates customer performance requirements, delivery schedules, and communicates these to appropriate persons within the organization. Navigates through multiple customer websites and web portals daily. Interprets and reacts to signals as required.
- Provides mutually acceptable solutions to customer problems that impact cost or schedule. Negotiates requirements as predetermined across multiple customers, products, and internal teams. Focuses on stock allocation issues to maximize customer service levels. May re-prioritize delivery schedule to meet customer commitments.
- Investigates and resolves claims or complaints by collecting and analyzing information to determine root cause. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning deliveries, invoices, or billing discrepancies in a timely manner. Utilizes proper escalation techniques as required.
- Approves or authorizes special price quotations as predetermined and allowances, deductions, and adjustments on a case-by-case basis. Determines when customer requested changes are out-of-scope. Will confer with management regarding customer precedent-setting decisions.
- Recommends actions by analyzing and interpreting data and making comparative analysis. Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service.
- Acts as the point of contact with the customer on assigned accounts. Coordinates customer visits, presentations, and/or audits. Maintains successful, long-term business relationships and contacts with customer procurement employees. May perform customer service administration activities on a limited basis.
- Perform all other incidental and related duties as required and assigned.
- College Degree in either a 2- or 4-year business or related discipline.
- Minimum 1- 3 years’ experience in customer service or a related field.
- Strong computer skills including Microsoft Office Suite and with ERP systems.
- Ability to quickly learn new processes and business concepts.
- Ability to work in a fast-paced team environment.
- High attention to detail and ability to prioritize tasks.
- Demonstrated problem solving and analytical skills and the ability to walk others through complicated processes.
- Excellent verbal and interpersonal communication skills.
- Ability to lift and move objects up to 35 lbs without assistance and occasionally up to 50 lbs. following company safe lifting protocol.
- Ability to stand and/or sit for long periods of time.
Job Summary
Full Time
Durable Manufacturing
$87k-118k (estimate)
10/15/2023
04/22/2024
gerotor.net
PORTLAND, ME
200 - 500
1968
Private
THOMAS K HOUCK
$10M - $50M
Durable Manufacturing
Related Companies
About Nichols Portland, LLC
Nichols Portland engages in designing and building gerotors for use as pumping and motor elements in applications ranging from automotive oil pumps.
The job skills required for Account Manager include Customer Service, Problem Solving, Microsoft Office, Billing, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.
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