Strategic Account Manager- account billing

MPX of Portland, ME is looking to hire a tenacious full-time Strategic Account Manager to handle our clients' accounts with confidence and a sense of urgency. Do you have a background in customer service and project management and thrive in a fast-paced environment? Would you like to work for an innovative company that values your contributions? If so, please read on to learn more about this account management opportunity!

We offer great benefits and perks, including medical, dental, a health savings account (HSA), a 401(k), paid time off (PTO), paid holidays, flexible spending accounts (FSAs), short- and long-term disability, life insurance, tuition reimbursement, a wellness program, and company outings throughout the year. If this sounds like the right opportunity for you, apply today!

ABOUT MPX - SFX

Founded in 1941, MPX is a technology company that provides comprehensive communications solutions. We employ programmers who provide form design, web interface, and other technical solutions to customers from a variety of industries. Our clients hire us to solve complex business challenges, so we focus on quality, highly responsive service and investing in the right people and the right technology to get the job done.

Our team embraces our role as responsible, involved, community leaders throughout Maine and beyond. We support various health, education, recreational, and environmental organizations. We foster an environment where our employees can contribute time and energy to their families and community. Because of this unique culture, MPX has been named one of the "Best Places to Work in Maine" ten years in a row!

RESPONSIBILITIES

As a Strategic Account Manager, you are the first point of contact for our client requests. A strong client advocate, you understand how each client account runs, and you solve problems resulting in satisfied clients who share their positive experiences with industry peers.

• Preparation and invoice billing in compliance with company guidelines
• Responsible for basic billing audits
• Build customer relationships by providing timely and accurate responses to their inquiries
• Customer facing responsibilities. Interacts with assigned customers
• Coordinate calls, meetings, and communications between customer and internal teams
• Address issues with customers and communicate with management on regular basis.
• Perform negotiations on project activities with customer when required
• Inform management on customer needs and business opportunities
• General administrative responsibilities associated with supporting customer's request
• Represents customers internally to ensure that MPX is creating a friction-less customer experience

QUALIFICATIONS FOR A STRATEGIC ACCOUNT MANAGER

• Bachelors Degree or equivalent years of experience
• 5 years of customer service and project management experience
• Excellent Microsoft Office Suite skills
• Ability to quickly learn new concepts
• Superior communication skills
• Attention to detail
• Proven organization and time management skills with superior quality
• Demonstrates a commitment to customer's needs, practices, tools, and behaviors with a proven track record of delivering results in a face pace environment
• Proficient at multi-tasking and managing competing priorities
• Communicate effectively, lead meetings, and maintain documentation that is shared with customers and management
• Is flexible and can an adapt to change, can make tough trade-offs when vital- within a timeline, and with the best interest of the customer and company
• Works well in diverse teams with a sense of urgency, while being willing and able to make course corrections if one path isn't working
• Has the core values of Trust, Respect, Integrity, and Teamwork and is accountable for their actions
• Ability to ask probing questions and seek clarity to simplify client requests, and deliver details to others internally
• Self-motivated

Are you an excellent problem solver? Do you manage your time well and effectively prioritize multiple tasks? Can you work well as part of a team but also work independently? Is customer service one of your superpowers? If so, you might just be perfect for this strategic account management position!

READY TO JOIN OUR TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would have the right customer service and project management skills for this strategic account management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 04102