Are you looking to play an important role on a winning team? Are you looking for more than just a job, but a place where you can truly thrive and have your daily contributions make a real difference? At NLTC, we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you’ll get to work with great people that will accelerate your personal growth.

Customer Service Representative: Full-time and Onsite

In keeping with our corporate mission statement, all jobs carry with them an overriding responsibility to provide extraordinary customer service in terms of quality, timeliness, and affordability. A commitment to service excellence is expected of all employees as they perform their tasks.

Tasks and Responsibilities:

¨Greet walk in customers and answer the telephone for the office.

¨ Answer telephone and internet inquiries about service, including determining what services are available for a specific customer.

¨ Handle all aspects of new service activation, from the initial contact through data entries into our billing and customer software system after the order is complete.

¨ Complete follow up calls with customers seven days after installation to ensure satisfaction, give the customer an estimated first bill and try to set up customer with automatic payment option. Also, verify account info such as mailing address, email address, phone number and billing options such as having the bill emailed.

¨ Handle customer billing issues and inquiries, including receiving and posting payments, moving payments electronically into the billing system, maintaining the cash drawer, and making weekly bank deposits.

¨ Handle monthly non-pay disconnect notices.

¨ Create Site Surveys for technicians based on phone and internet inquiries and follow up with prospective customer once the Site Survey is complete.

¨ Handle all trouble calls during normal business hours, including inputting into our trouble ticketing system and following up with the customer after the trouble is closed.

¨ Perform basic troubleshooting with customers before referring troubles to Level 2 Tech Support for resolution.

¨ Handle cash payments.

What you will bring to the table is:

¨ Basic knowledge of customer relationships.

¨ Proficient in MS Office suite of software programs, particularly Word and Excel.

¨ Proficient in Internet browsing.

¨ Excellent oral and written communication.

¨ Ability to communicate with customers, employees and various business contacts in a professional and courteous manner; face-to-face, e-mail, and over the telephone.

¨ Ability to organize and prioritize multiple work assignments.

¨ Ability to pay close attention to detail.

¨ Ability to make sound decisions using information at hand.

¨ Ability to make sound decisions using information at hand.

Qualifications and Education:

-High school diploma or equivalent required.

-One to three years of customer Service experience.

The Customer Service Representative positionis a non-exempt position with compensation beginning from$15.00 per hour, with the opportunity for bonuses, plus benefits that begin day one.

No walk-ins or phone calls please.

NLTC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran status, age or disability.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person