NEST is the pioneer of the Integrated Facilities Management (IFM) industry. Since 1994, we’ve embarked on a journey with our clients to bring true cost savings with industry-leading technology and operational excellence—all while maintaining your brand image. Finding an IFM partner that understands your business is key to the success of any multi-site organization and NEST has the experience to prove it.

Role Overview

The Business Development Manager reports directly to the VP of Sales and will be responsible for creating strategic business partnerships and driving new revenue resources for the organization. This position is responsible for all sales activities, from lead generation through close in all geographic territories throughout the US, and for the execution Sales/Marketing Plans that will meet both personal and team goals of expanding customer base in the marketing area.

They will be known for their ability to achieve customer satisfaction, revenue generation, and long-term account goals in line with company vision and values. The Business Development Manager has a strong, demonstrated sales background and experience in business development in a B2B and/or professional services setting, particularly working with senior level decisionmakers. He/she will have a unique ability to build relationships and develop networks, along with highly developed account management skills.

The Business Development Manager will interact in a professional manner by proactively establishing and maintaining effective working team relationships with internal and external customers. This includes NEST Team Members, NEST of Florida Team Members, 20 Digits Technology team members, Independent Service Providers (ISPs), and Clients. The primary interaction points with customers will be phone calls, emails, text and instant messages. 

All NEST associates are required to meet expectations for attendance and punctuality, deal honestly and fairly with co-workers, management, and the general public, promote a positive work environment, and to operate efficiently within their roles. Each associate is expected to work to meet or exceed all departmental goals and deadlines and to maintain professional internal and external relationships that meeting company core values, while delivering exceptional customer satisfaction overall.

Role Specifics

More specifically, your key job tasks will be to:

• Achieves corporate revenue goals by developing and implementing sales strategies and tactics.
• Generate new business opportunities (specifically Revenue/Services opportunities and IFM intro calls) and close deals.
• Maximizes all opportunities in the taking of market share from larger competitors.
• Make prospects calls through phone, email, etc. for new business contacts/companies.
• Compliance to all sales activity into Hubspot.
• Works with account teams to achieve growth/retention, customer satisfaction, and profitability targets.
• Supports account teams in their development of productive and collaborative internal partnerships to create a comprehensive growth and service strategy for the assigned book of business.
• Manages, develops, and cultivates relationships with constituents (producers, customers, and providers) as appropriate.
• Partners with team members as appropriate in meetings with clients to professionally represent NEST in the marketplace and articulates how NEST products and services can contribute to business objectives.
• Sets, communicates, implements, and monitors performance metrics with assigned team and aligns assigned performance measures with company objectives.
• Acts as “Subject Matter Expert” (SME) in strategizing and closing major strategic accounts.
• Works with NEST leadership to ensure a total solution selling approach which bundles both products and services into a single value proposition and selling process is followed.
• Participates as an active member of various senior strategy teams as appropriate.
• Assists in the implementation of company marketing plans as needed.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Enhances job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies; developing and/or maintaining proficiency in the latest productivity and technical tools.

Success Factors

NEST is a competency-focused organization, and the exemplary candidate for this role will encompass the following core competencies:

• Job Knowledge -Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how a job relates to others; uses resources effectively.
• Use of Technology -Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.
• Ethics -Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Personal Appearance -Dresses appropriately for position; keeps self well groomed.
• Attendance/Punctuality -Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

All employees must successfully complete a pre-employment skills assessment, a background check and drug screening prior to the start of their employment.

This role is hybrid to the Sewell, NJ area.

Salary commensurate with job experience.

NEST is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.