About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview: The Director, L&D, is responsible for leading the development and overall strategy of training initiatives for the Credit Union. This position oversees training programs in support of departmental and organizational goals as well as organization-wide compliance training and developmental initiatives.

Responsibilities :

Specific duties include, but are not limited to, the following:

• Develop training strategies to proactively meet the needs of all business partners, including ongoing compliance and regulatory training needs.
• Ensure all training aligns with organizational strategy to meet current and future needs.
• Develop and manage the annual learning curriculum and budget.
• Oversee all training and instructional methods, utilizing individual training, blended learning, demonstrations, workshops, online training, or other relevant methods.
• Direct the development of courses and training aids to ensure information is relevant and meets training objectives.
• Partner with external vendors, as needed, to coordinate training, ensuring all objectives are met and post-training plans are developed to confirm retention.
• Oversee the design, development, scheduling, delivery, and evaluation of training programs and supporting materials.
• Implement new training programs, assess training techniques, evaluate training results, and consider process improvements to suggest meaningful modifications to existing offerings.
• Liaise with department heads and senior management, to coordinate course development.
• Oversee employee engagement events and initiatives, promoting participation and aligning with organizational core values.
• Chair the DEI Council and oversee Employee Resource Groups (ERGs) to increase a sense of belonging.
• Lead culture initiatives to support the wellness and wellbeing of all employees.
• Direct and develop leadership programs to support performance management, retention, and succession plans.
• Advise department heads and management regarding training and development.
• Direct and oversee the administration of LMS systems.
• Perform other related duties as requested and special projects as assigned

Requirements :

• Bachelor’s degree or relevant work experience required.
• Minimum of seven years of Training and Development experience in retail banking preferred.
• Certifications in Training and Development preferred.
• Strong communicator, advisor, and negotiator, with demonstrated ability to build relationships with stakeholders of all levels.
• Ability to think strategically to provide training solutions to current and future needs.
• Ability to manage projects and autonomously drive work forward in collaboration with others.
• Deep understanding of professional learning and the ability to design meaningful and effective learning experiences.
• Comprehension of various training techniques and best practices.
• Excellent facilitation skills.
• Adaptable and excellent at handling objections / challenges and confrontation.
• Excellent verbal and written communication.
• Ability to travel.
• Highly ethical.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.