About the Role

The Learning and Development Associate will have the opportunity to support and execute on the training and onboarding plans and solutions for the rapidly growing national Care Experience team at Charlie Health. Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. This position will ensure the timely, thorough, and consistent onboarding for our care experience and referral relations team with a goal to have new employees onboarded as effectively and efficiently as possible.

This position will support professional development and training of the care experience team by working with leadership to identify and respond to knowledge gaps. This position will also conduct training for internal departments on the Care Experience team to ensure cross-functional success.

We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Assist in developing, implementing, and managing onboarding and training programs for care experience team
• Finalize and maintain the Care Experience knowledge base and quick reference tools
• Utilize LMS software to create and update asynchronous learning materials for onboarding and ongoing training
• Develop cross-functional training between care experience segments and other departments 
• Partner with the Care Delivery Operations team to collect and analyze performance data. Make recommendations for team and individual trainings based on trends
• Collaborate with Care Delivery Leadership, Clinician Experience, Outreach Onboarding & Development, and Admissions Onboarding & Development, to ensure strategies and tactics support business growth and development
• KPIs for this role include: 
• New Hire Performance Scores
• New Hire Retention in First 6 Months
• Learning and Development Project

Requirements

• Upholds Charlie Health’s Mission, Vision, and Values
• Strong ability to multitask and work in a fast-paced environment
• Highly effective communication skills, emotional intelligence, and emotional agility
• Knowledge of HIPAA policies and procedures
• 2 years of experience in training facing roles related to professional growth and skill development of employees, required
• 2 years of experience in healthcare customer / patient-facing roles such as case management, discharge planning, and / or referral relations required
• 1 years of Salesforce experience required
• Experience working with young adults and adolescents required
• Bachelor's degree in health sciences, business administration, communications or relevant field
• Work authorized in the United States and native or bilingual English proficiency
• Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR)

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis.

Additional Information

The expected base pay for this role will be between $55,000 and $75,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits.LI-Remote