Customer Service Representative

Noblesville

About Us

Womack Machine Supply and Morrell Group have united to become an industry powerhouse in engineering and industrial solutions. With over 70 years of excellence, Womack's motion control expertise meets Morrell's premier component integration, creating a dynamic force committed to innovation and customer service. Join us as we redefine the industry and shape the future of engineering and automation. Be part of something extraordinary and make a lasting impact with us.

Character of Position

As a Customer Service Representative, You are the link between sales account managers and Morrell Group, always putting the customer satisfaction, internal and external, as the number one focus. You will participate in a variety of complex clerical customer service duties in support of the sale cycle and respond to customer requests and inquiries. 

Responsibilities

· Receive, review, and process all customer purchase orders in a timely fashion and in accordance with any specific instructions provided

· Respond to customer requests for price and delivery

· Identify, research, and resolve customer issues, concerns, and problems

· Follow-up on customer inquiries not immediately resolved. Work directly with our sales staff when needed to ensure customer requirements are exceeded

· Receive and review incoming phone calls and email. Must provide timely responses

· File and maintain all sales orders

· Review weekly customer backorder reports to ensure on-time deliveries

· Process Return Goods Authorizations and credits as needed

· Attempt to up-sell additional products and services

· Foster a positive team environment by assisting co-workers

· Keep a clean and safe working environment and optimize space utilization

· Perform other duties as assigned

Skills

· Understanding of complex pricing schemes and general buying and selling principles

· Interpersonal and customer service skills

· Analytical and problem-solving skills

· Multitasking and organizational skills

· Ability to answer a high volume of calls and/or emails daily

· Ability to share work among a customer service team

· Attentiveness and patience

· Time-management skills

· Ability to provide service in an accommodating fashion

· Ability to maintain company goals while completing the sales cycle

· Product knowledge

Education

· High School Diploma

· Technical or vocational is a plus

Experience

· 1-3 years in customer service

· Use of an ERP system in regards to quote, order processing and inventory management (Trulinx/E2/P21 Job Boss a plus)

· Use of vendor websites for current pricing, lead-time and product knowledge base

Benefits

· 401(k) retirement with matching

· Employee discount (Ford and Stellantis)

· Health, dental and vision insurance

· Flexible Spending Account

· Life and disability insurance

· Paid Time Off

· Referral program

· Training program

· Job development training

· Personal development training 

· Supportive team

· Excellent holiday schedule

· Anniversary bonus

· Annual discretionary bonus