Description

The Regional Manager is responsible for overall customer satisfaction and experience, both clients and employees. The Regional Manager is responsible for working with the sales team for on-boarding of new clients to ensure that clients are continually moving toward an integrated use of the organization product lines and services. This position also will ensure the quality for services provided to our new and existing customer base. This position will interact with recruiting, client services, payroll, human resources, sales and management in the performance of daily responsibilities.

Essential Functions/Job Specific:

Operations:

• Manage multiple projects while continually identifying barriers to implementation & productivity o Monitor and report on client metrics to continuously ensure satisfaction and partnership success
• Assist in client assignments and allocating Operational Team resources
• Identify process improvement opportunities and facilitate focus groups to address and implement changes
• Assist with goal setting and performance evaluations of operations team
• Monitor projects and/or staffing solutions to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
• Be able to provide cost analysis on all current and past jobs
• Collaborate with the Executive Team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives
• Responsible for total management of assigned territory to include, but not limited to: order fill ratio, client satisfaction, accurate payroll execution, profitable organic growth of clients/territory, safety programs for effective risk management, associate development, expense control, continuous improvement of gross margins, increased profitability, and P & L management

Sales/Business Development:

• Assist the client service/sales team on calls to current/future clients to develop a relationship with the current/future companies.
• Assist the client service/sales team on calls to current/future clients to penetrate deeper into their organization with contacts and product offerings
• Ensure client satisfaction of key accounts through implementation of Quarterly Business Reviews
• Resolve issues with at risk client(s) dissatisfaction and negotiate solutions that meet the at risk client(s) needs
• Facilitate new on-site start-ups or entry into new markets
• Responsible for driving the company to achieve and surpass profitability, cash flow, and business goals/objectives
• Travel to customer sites, prospective customer sites, training and meetings as required
• Responsible for New client folders, safety tours, and safety programs within assigned territory

Supervision:

• Provide regular updates and work closely with Director of Staffing Operations and leadership to improve overall deployment of our organization products and services
• Provided day-to day leadership and management that reflect the mission and core value of the company
• Supervise and coordinate activities assigned by the Director of Staffing Operations
• Provide solutions to both internal and external workflows to resolve issues that arise
• Consistently attract, interview and recommend the employment of applicants for internal positions to retain a highly competent and qualified operations team
• Responsible for the measurements and effectiveness of all processes, internal and externalo Provide timely, accurate, and complete reports on the operating condition of the company
• Assess team members’ strengths/weaknesses and utilization to assigned tasks, responsibilities, and
• accountabilities
• Manage staff; preparing work schedules and assigning specific duties
• Maintain good communication/working relationships with all departments in the organization
• Report all hazardous conditions/equipment to his/her manager immediately
• Fulfill job responsibilities in accordance with the standards set out in the organization’s “Code of Business Conduct”
• Motivate and lead a high-performance team of managers and staff. Attract, recruit, and retain associates and facilitate management career development program
• Foster a success-oriented, accountable, and ethical environment within the company

Qualifications