MOGAS Industries, Inc., the leading manufacturer of severe service ball valves for extreme industrial applications is seeking a qualified Service Supervisor for our North Houston location. The position will be supervising and coordinating all repair activities for MOGAS Houston Service Department. 

Required Education and Experience:

• High School Diploma or GED
• Five (5) years plus experience working in either manufacturing or service industry
• Five (5) years plus supervisor or management experience preferred
• Applicable isolation and control valve knowledge with specific understanding of its interworking and components.

Supervisory Responsibilities:

• Supervise service technicians for valve repairs
• Supervise all travel and on-site services for MOGAS Houston

Responsibilities and Essential Requirements:

• Responsible for scheduling Field Service Technicians for onsite customer assistance. 
  1. Reviews customer requests for service to determine the cause for service request.
  2. Ensures 100% completion of performance analysis on all valves to identify improvements where possible
  3. May travel to meet with customers or potential customers. May also travel to assist with plant outages, meet with customers and assist field service technicians with repairs or installations. 
• Supervises the daily operations with scheduling workloads and service shop personnel.
  1. Confirm booked dollars by reviewing End of Month reports with the sales assistants
  2. Responsible for end of month metrics.
  3. Maintain inventory count for Service Dedicated Inventory.
  4. Manages budget for the Service Shop
  5. Research data associated with Service Repairs, Parts and Service Trip Sales Orders.
  6. Working knowledge and understanding of BOM coatings and material codes.
  7. Proficient in reading and understanding machine dimensional drawings.
  8. Assist as needed in pulling BOM's and Drawings 
  9. Notify Customers and Sales Representatives of new shipping dates for orders.
  10. Assist with expediting service orders in coordination with Customers and Sales Representatives.
• Works with internal and external customers to provide support for valve repair, quotes and projects assigned.
  1. Demonstrates initiative in collaborating, when necessary, with MOGAS design and manufacturing engineers to ascertain valve modifications, material selection and cost.
  2. Works with Customers and sales reps on technical information pertaining to valve materials and designs.
  3. Partners with planning and manufacturing on expediting Service parts and repairs.
• Responsible for the failure analysis at MOGAS Service plant by reviewing and inspecting valves to determine exact cause of failures while recommending the proper course of action with minimal Supervision and must be able to travel for repairs and meet customer demands.
  1. Inspects parts to determine changes in dimensional requirements.
  2. Prepares inspection reports describing the findings of the analysis. 
  3. May respond to internal technical questions in reference to valves.
  4. 30% to 40% domestic and international travel required
  5. Works with customers when traveling to ensure all service work completed in a timely manner
• Responsible for the training, safety and policies and procedures for all Mogas services. 
  1. Ensures all technicians conform to all policies and protocols established for effective processing of all parts.
  2. Ensures all work orders are completed accurately and on time while consistently striving to meet production schedules and deadlines
  3. Oversees the maintenance for inventory of supplies and orders stock as needed
  4. Ensures all logs, required paperwork and forms are completed timely and accurately.
  5. Responsible for auditing all logs and paperwork to ensure consistent accuracy.
  6. Consistently looks for ways to improve processes and makes improvements to include 5S methodology.
  7. May be assigned various other responsibilities as necessary.