Location: Las Vegas, NV

Pay Range: $60,000 to $80,000

Overview

Come grow with us by joining our team as a Service Manager (Facility)! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. You will be responsible for working with all aspects of the Service department to ensure all vehicles are completed on time and meet or exceed our quality standards. You will work with the Operations Manager and be responsible for supervising the service technicians. You will also perform technical and administrative work establishing the maintenance program for the servicing, maintenance and repair of vehicles ensuring all company and safety policies are followed.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

Team Support and Leadership:

• Responsible for overseeing the fixed operations at the service center by leading and guiding the service and parts operations, providing direction, support, and mentorship to achieve operational excellence.
• Lead and motivate the service center’s staff, including service advisors, technicians, and support staff to maintain high performance, productivity, and customer satisfaction.
• Building and maintaining a high-performance team through recruitment, training, and ongoing development initiatives fostering a positive and collaborative work environment.
• Help organize and conduct training programs for staff development and enhancement of technical skills.

Strategic Planning and Execution:

• Works with the Fixed Operations Manager in developing and implementing strategic plans and objectives to align with the company’s goals, including staffing and growth strategies.
• Work with the Fixed Operations Manager to analyze market trends, customer needs, and competitor activities to identify growth opportunities and recommend actionable strategies.
• Continuously monitor and evaluate the performance of the service and parts departments, making data-driven decisions to improve efficiency and profitability.
• Work with the Fixed Operations Manager to review, implement, and update policies and procedures related to the company’s service operating systems.

Service and Parts Operations:

• Responsible for overseeing the service center, body shop, and parts department.
• Assist the Parts Warehouse in monitoring service parts inventory levels to optimize stock levels to meet production demands.
• Works with the Fixed Operations Manager to implement efficient processes and procedures to enhance service turnaround times and customer satisfaction.
• Maintains compliance with industry standards, safety regulations, and quality control measures.
• Responsible for recruiting, hiring, training, and mentoring the staff, providing guidance, coaching, and fostering a positive work environment.
• Works with the Fixed Operations Manager to develop monthly and annual goals and objectives, reviewing actual performance.

Customer Service Excellence:

• Ensure exceptional customer experiences by managing customer inquiries, complaints, and feedback promptly and professionally.
• Collaborate with service advisors to address customer concerns, provide solutions, and maintain high customer satisfaction.
• Review customer feedback with the Fixed Operations Manager to identify areas of improvement and implement necessary changes.
• Establish and maintain local working relationships with suppliers and manufacturers.
• Enhance relationships with customer inspectors, ensuring the service center provides exceptional service, accommodations, and resolutions.

Service Center Efficiency & Financial Management:

• Assist the Fixed Operations Manager in developing annual budgets and revenue forecasts to exceed financial targets.
• Responsible for the daily workflow of service appointments, repairs, and maintenance to ensure efficient and timely service delivery. Monitoring key performance indicators related to service and parts revenue, expenses, and profitability.
• Monitor service operations to identify bottlenecks, areas for improvement, and opportunities to enhance efficiency.
• Hold regularly scheduled meetings to ensure staff operates efficiently and profitably, communicating management policies and procedures to all employees and ensuring they are understood and followed.
• Works with the Fixed Operations Manager to generate and present regular reports on department performance, including revenue, productivity, customer satisfaction, and other relevant metrics.
• Conducts weekly and monthly meetings with the Fixed Operations Manager to review the performance and profitability of the service center.

 Process Improvement:

• Collaborate with the Fixed Operations Manager to develop and implement process improvements that enhance service department efficiency and effectiveness.
• Contribute innovative ideas to streamline operations, reduce costs, and improve overall customer experiences.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations, implementing measures to maintain a safe working environment.
• Identifies training needs and opportunities to ensure compliance with local, state, and federal standards, new business opportunities, and employee growth.

Other Duties as Assigned

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Minimum Job Requirements:

• High school Diploma or equivalent maintenance management experience
• Must have at least five years’ experience in fleet maintenance management.
• Minimum of five years supervisory experience.
• Strong working knowledge of computers and computerized maintenance management and inventory control systems.
• Excellent written and oral communication skills.
• Must be a team player.
• Comprehensive knowledge of the principles and practices of automotive repair shop management.
• Comprehensive technical knowledge of the characteristics and maintenance needs of a wide variety of transit and mechanical equipment.
• Comprehensive knowledge of the hazards and safety precautions of shop operations.
• Comprehensive knowledge of business practices applicable to garage management and the ability to perform all duties of subordinates.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individual with disabilities to perform the essential duties of the position
• Must have the ability to push, pull or lift up to 50 lbs.
• Must be able to travel as required.
• Will be required to do frequent kneeling, stooping, squatting, crawling, and climbing to perform multiple tasks of position
• Must have the ability to board vehicles and inspect under vehicles if necessary.
• Must have good manual dexterity

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Company retains the sole discretion to change the duties of the position at any time.