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Summary of Position
The Call Center Customer Service Representative/Loan Processor provides superior effective customer service to customers. Assures accurate information has been provided to process loans properly. The Customer Service Representative/Loan Processor requires a solid understanding of integrity and demonstrates ethical behavior. This position has access to critical, sensitive, corporate systems and company & customer information.
Essential Roles/Responsibilities
Education Requirements
Qualifications
Required: Experience with the following computer software: Microsoft Word, Excel, PowerPoint
Preferred: 2 years of customer service and/or loan processing experience; experience with outlook exchange, the Internet, loan processing systems, Tran, LiveVox, Veritrac, and Ideology
Knowledge, Skills and Abilities
Behavioral Attributes
Physical Demands
While performing the duties of the job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to move; manipulate, handle, or feel objects, tools, or controls; and reach objects or devices. Must be able to occasionally lift up to 5 lbs. Must be able to work with a moderate noise level office atmosphere.
Work Environment
The position is required to physically work at the MHA Systems office in Phoenix, Arizona.
This position description is a general description of the essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of MHA Systems are expected to perform tasks as assigned by management, regardless of job title or routine job duties.
Other
$36k-46k (estimate)
02/05/2024
07/03/2024