Duties and responsibilities:

• -Manage and coordinate the schedules of our field technicians as requested by customers.
• -Manage incoming calls, emails and customer service requests.
• -Communicate and direct field technicians on work to be completed.
• -Handle customer complaints and provide appropriate solutions; following up to ensure resolution.
• -Document patterns that may indicate a larger problem with service that needs to be resolved.
• -Request and following up with purchase orders until received from customers
• -Assist payroll in resolving any time-sheet discrepancies
• -Answer incoming customer inquiries
• -Record customer information within our database
• -Engage with clients in a friendly and professional manner while actively listening to their concerns.
• -Offer support and solutions to our customers in accordance with the company’s customer service policies.
• -Data entry, note taking
• -Other projects assigned
• -Person should be fluent in both English and Spanish