Description

• Manages and supervises the resources supporting the server operations in the various locations throughout the MTA.
• Provides daily interface and liaises between TIS and Operating Divisions. Provides leadership, direction, policy, and standards for remote and local support of Computer- and Technology- related Operations.
• Ensures leadership and direction that the computing services meet the customer’s requirements while keeping in mind the overall goals of the MTA.
• Directs and plans all activities pertaining to hardware support, maintains the administration of hardware equipment to ensure the effective, efficient, and secure operation of all servers.
• Ensures firmware levels of the various hardware components are kept current. Ensures software fixes and anti-virus patches are applied to prevent equipment from being rendered inoperable.
• Coordinates resources and solutions for specialized and intractable technical problems. Develops and nurtures a cross functional rapid response team and escalation support process.
• Operates as a Subject Matter Expert across a broad range of server-related issues, within MTA and to external parties.
• Oversees the execution of disaster recovery and contingency plans for compute resources.
• Possesses vast knowledge of the capabilities and constraints of technologies supported to continually improve system effectiveness and efficiency. Demonstrates strong understanding of the current and future technology infrastructure architecture, including the inter-operability of technologies.
• Develops RFPs/RFIs and leads contract terms and conditions negotiations with vendors and procurement in consideration of the needs of the business.
• Establishes systems to monitor compliance with architectural standards and to ensure technical integrity.
• Interacts with major providers at the technical expert level to address mission critical issues, evaluates ongoing vendor service level and monitors SLAs and penalties.
• Takes ownership of selected high-profile, mission critical infrastructure projects, tools, and services.
• Oversees the design, installation, configuration, and maintenance of the physical IT server hardware infrastructure components.
• Oversees technical security of the IT infrastructure (e.g., monitoring and managing access controls/operating systems/database servers, and taking proactive measures against potential cyber threats).Enforces defined security protocols, manages access controls, ensures compliance to security standards, and assists the handling of security incidents.
• Oversees the installation and configuration of operating systems, databases, and utilities according to organizational requirements. Conducts regular monitoring of infrastructure components and tunes them for optimal performance. Identifies, troubleshoots, and resolves performance issues within the hardware/software environment.
• May oversee between 10 and 20 staff. Provides direction, feedback and coaching as needed.
• Travel may be required to other MTA locations or other external sites.
• May need to work outside of normal work hours supporting 24/7 operations (i.e., evenings and weekends).
• Performs other duties and tasks as assigned.
• Provides technical advice to project teams and mentors less experienced staff to foster talent development.
• Observes the work performed by the contractor.
• Reviews invoices and approving them if the work has contractual standards.
• Addresses performance issues with the contractor when possible.
• Escalating issues to other parties as needed. 
• Regular and reliable attendance is expected and required.

• Must possess an expert level of understanding of server technologies.
• Expert in developing and implementing enterprise product solutions. Must be able to prioritize, multitask and work in an agile environment. Must be able to quickly learn and understand new technologies.
• Expert in managing projects and initiatives.
• Expert agility in adapting to the constant shifting needs and demands of the business Departments.
• Expert understanding of current system usage trends in order to forecast future needs and optimize capacity during scaling.
• Expert knowledge in configuration management strategies, integrating sophisticated automation tools.
• Expert in Disaster Recovery with data replication configuration, load balancing configuration, and replication technologies.
• Expert in planning and executing large-scale infrastructure deployment strategies and providing high-level support.
• Expert in leading large-scale migrations, with a focus on strategy, planning, and risk mitigation.
• Expert in designing small and large-scale OS deployment and upgrade strategies for diverse environments, including automation and customization.
• Expert in creating patch management policies and overseeing their implementation across large networks.
• Expert in developing performance monitoring frameworks that provide deep insights and proactive solutions.
• Expert in defining resource needs for projects and operational tasks.
• Expertise in designing comprehensive infrastructure security frameworks and leading organization-wide infrastructure security initiatives and compliance.
• Expert in server architecture design, performance tuning, and high-level troubleshooting across multiple platforms.
• Expert in orchestrating major upgrade initiatives, including testing and validation processes, for large-scale environments.
• Expert knowledge of various server hardware components, backup systems and network storage to troubleshoot complex hardware/software issues.
• Expert knowledge of various software components, firmware, operating system, database servers, operations software (monitoring, backup, routing, job scheduling etc.)\

• Expert leadership in the development of inter/intra team communication and cohesiveness; sustain culture and supporting staff during organizational growth/changes.
• Expert leadership in working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology related initiatives and endeavors.
• Expert leadership in providing direction on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.

• Demonstrated ability to lead teams, provide coaching and direct feedback.
• Expert in active listening, attention to detail, customer service, prioritization, and problem-solving skills.
• Expert in working independently and strategically.
• Expert in identifying and analyzing risks and developing effective mitigation strategies.
• Expert technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.
• Expert in critical thinking, problem-solving, and decision-making skills.
• Expert in interpersonal and verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
• Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact.
• Extensive hands-on experience with related tools.
• Expert experience with working under pressure and meet deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented.
• Expert in identifying complex business and technology risks and associated vulnerabilities.
• Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).
• Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.

Competencies:

• Bachelor's degree. An equivalent combination of education and experience may be considered in lieu of a degree.
• A minimum of 5 plus years of relevant experience. Leadership ability.​
• Demonstrate ability for leadership
• Demonstrated ability to inspire, motivate, and empower people to achieve organizational goals.
• Collaboration skills to ensure design specifications are seamlessly implemented by the development team