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Located on a 330,000 square foot lot on 11th Avenue between 53rd and 54th Streets, Mercedes-Benz Manhattan is the only Mercedes-Benz dealership in the country owned and operated by Mercedes-Benz, delivering an uncompromising inventory of new and pre-owned Mercedes-Benz luxury vehicles and Sprinter Vans. We are the trusted dealership for drivers throughout New York and beyond.
The Mercedes-Benz Manhattan Quality Control Lead will coordinate and direct the quality control process, ensuring every vehicle precisely meets the Company’s standards and expectations upon departure to the end customer.
Responsibilities
The Mercedes-Benz Manhattan Quality Control Lead must provide consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork.
· Oversee and monitor the inspection and testing of vehicles subject to the Quality Control Process (QCP).
· Assign, supervise and evaluate the work of the Quality Control Inspectors.
· Review each vehicle status with QC Inspector before leaving the facility to the end customer.
· Provide leadership and guidance within the department for support of production.
· Conduct and/or coordinate the training of QC Inspectors in accordance with their overall responsibilities within the department.
· Perform research and development, and recommend new techniques, processes, and technologies related to the QC process.
· Work in partnership with the New Car and Pre-Owned Sales Departments to assist in reaching departmental goal objectives such as profitability, volume, and Customer Experience targets.
· Manage the continuous review of control plans to assure compliance and continuous improvement.
· Monitor and track Quality Control reports to determine any root causes of QC failures (technician error, product issue, vendor/sublet issue, Collision Center repair issue).
· Verify the implementation of solutions and/or corrective actions.
· Prioritize and implement opportunities for continuous improvements for customer and quality metrics.
· Act as main customer liaison for any quality-related customer concerns.
· Maintain a clean and safe work area.
· Maintain oversight of Rapid Recon back-end operations, vehicles that are in detail and progressing to quality control step.
· Tuesday to Saturday schedule is required.
· Oversee vehicle deliveries on Saturdays, new car and pre-owned.
· Open and close repair orders as needed.
Qualifications
· High School Diploma (GED) or equivalent work experience.
· Must have 3-5 years of experience in luxury vehicle sales, service, accessories, and or parts.
· Experience with a dealer management system (CDK, Tekion, Reynolds & Reynolds).
· Valid drivers’ license.
· Ability to commute to the North Bergen and Manhattan locations of the dealership as assigned.
Job Type: Full-time
Pay: $60,000.00 - $72,000.00 per year
Benefits:
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Work Location: In person
Full Time
$69k-89k (estimate)
03/15/2024
07/11/2024
mercedesmanhattan.com
New York, NY
<25
The job skills required for Quality Control Lead include Quality Control, Leadership, Continuous Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Control Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Control Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Control Lead positions, which can be used as a reference in future career path planning. As a Quality Control Lead, it can be promoted into senior positions as a Food Safety Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Control Lead. You can explore the career advancement for a Quality Control Lead below and select your interested title to get hiring information.