About us

Menocal Family Practice has been providing affordable managed Primary health care from it's headquarters in Frederick for 18 years. We have grown to fill the need of the patient population in key communities which include Salisbury, Elkridge, Baltimore & Hagerstown.

Position Summary

The Regional Office Manager will be overseeing the daily operations of our medical practice at the Salisbury location, and in the future, an office located in Somerset, Maryland. The regional manager will work closely with providers, management, and staff. Duties include implementing MFP network-wide policies while identifying operational opportunities at the practices that result in greater patient engagement, quality of care, provider satisfaction, professional development of team members, as well as financial efficiency and profitability. The job purpose revolves and acts to support the mission, vision, and values of MFP. The position will report directly to the Chief Executive Officer.

Essential Duties

• Manage all aspects of the daily operations of the office, including staffing, scheduling, and budgeting.
• Supervise and train administrative and clinical staff, ensuring compliance with policies and procedures.
• Develop and implement strategies to improve efficiency, productivity, and patient satisfaction.
• Monitor and maintain compliance with all regulatory requirements and quality standards.
• Oversee billing and coding processes to ensure accurate and timely reimbursement.
• Collaborate with the providers and other healthcare providers to develop and implement best practices for patient care.
• Manage relationships with vendors, insurance companies, and other external partners.
• Maintain a safe and clean working environment, ensuring compliance with all health and safety regulations.
• In coordination with the Chief Quality Officer, the position is expected to support quality improvement efforts, which include pay-for-performance initiatives such as the Medicare Shared Saving Program (MSSP). Support includes training staff, completing quality audits, and providing information to providers.
• In conjunction with leadership and local providers identify opportunities for growth while working to expand a future site in Somerset.
• Coordinates with peer managers to ensure adequate training for staff, compliance, financial coordination, provider credentialing, and other as appropriate.

Requirements

Bachelor’s degree in healthcare or business administration, or the equivalent in education and closely related work experience, required.

• At least 5 years of progressively responsible, management level experience, in a healthcare setting preferred.
• Strong leadership and interpersonal skills.
• Good organizational skills to handle multiple priorities while remaining professional and calm.
• Strong level of confidentiality due to the sensitivity of materials and information handled.
• Ability to work independently and be self-directed and flexible.
• Ability to prioritize.
• Proficiency in EMR systems and other relevant software.
• Ability to perform functions with minimal supervision.
• Ability to work at a high-volume level of accuracy.
• Bilingual (English & Spanish) preferred.

Join our team as a Regional Manager and make a positive impact in our medical offices. Apply today to take the next step in your career!

Job Type: Full-time

Pay: $70,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Salisbury, MD 21803: Relocate before starting work (Required)

Work Location: In person