Job Description

The Work Opportunities Support Staff provides clerical support to the Work Opportunities Specialists and American Job Center reception area. This position greets and assists customers visiting the office; answers and directs incoming calls; accepts and scans documents and information; uploads documents received via email; and enters program participation data into the appropriate database.

Essential Duties and Responsibilities

• Provide customer service at the Front Desk Reception Area.
• Answer incoming calls to the office.
• Manage documents submitted by scanning or uploading to case records.
• Enter program participation data into the WORKS database.