Work Opportunities Office Clerk

Job Description

The Work Opportunities Support Staff provides clerical support to the Work Opportunities Specialists and American Job Center reception area. This position greets and assists customers visiting the office; answers and directs incoming calls; accepts and scans documents and information; uploads documents received via email; and enters program participation data into the appropriate database.

Essential Duties and Responsibilities

• Provide customer service at the Front Desk Reception Area.
• Answer incoming calls to the office.
• Manage documents submitted by scanning or uploading to case records.
• Enter program participation data into the WORKS database.