Description

Essential Duties and Responsibilities

• Educates groups and individuals in using Shore Transit, assisted by the ADA Coordinator.
• Work with potential customers with special needs, teaching them how to safely take advantage of the services offered by both Fixed Route and Origin-to-Destination; this work may be at the Shore Transit facility, at the potential customer’s home, or in the community (transportation provided).
• Educates and assists customers, potential customers and community members who do not speak English or have limited English proficiency. This will include communicating in the language they speak or coordinating the necessary in-house and community resources to effectively communicate.
• Represent Shore Transit at community events and meetings of key community organizations.
• Ensure all required training is scheduled; coordinate with supervisors the best time for training to be held; notify appropriate employees when and where they are required to attend training.
• Conduct effective training for all levels of Shore Transit staff.
• Training to be conducted includes, but is not limited to: CDL driver training, New employee orientation, Accident/Incident Forms, Bloodborne Pathogens, Bus Stops, Flag Stops, Customer Service, Driven to Distraction, Emergency Preparedness Plans, Fare Box Policy, Fire Extinguisher/Emergency Evacuations, Employee Injury Reporting Procedures, National Emergency Management System, PASS Training, Pre and Post Trip Inspections, Principles of Report Writing, Radio Communications, Security Systems/Warning Systems, Sexual Harassment, Substance Abuse/Drug & Alcohol Abuse Awareness, Violence in the Workplace and others as required.
• Ensures an adequate amount of training supplies are on-hand.
• Provide training and experience to employees hired or transitioning into a Bus Operator position that need to obtain a Commercial Driver License and/or endorsements.
• Reviews existing training programs and materials to determine appropriateness for the Shore Transit Training Program.
• Develop lesson plans and new training materials as necessary to meet the needs of the Shore Transit Training Program.

Develop and maintain the Shore Transit Training Program manual to include, but not limited to: lesson plans, supplies and equipment needed, links/locations of all training materials.

Qualifications

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Problem Solving
  • Identifies and resolves problems in a timely manner
  • Works well in group problem solving situations
  • Uses reason even when dealing with emotional topics
• Technical Skills
  • Assesses own strengths and weaknesses
  • Strives to continuously build knowledge and skills
  • Shares expertise with others

Interpersonal

• Customer Service
  • Manages difficult or emotional customer situations
  • Responds promptly to customer needs
  • Solicits customer feedback for service and assistance
  • Meets commitments
• Interpersonal Skills
  • Focuses on solving conflict, not blaming
  • Maintains confidentiality
  • Listens to others without interrupting
  • Keeps emotions under control
  • Remains open to others’ ideas and tries new things
• Oral Communication
  • Speaks clearly and persuasively in positive or negative situations
  • Listens and gets clarification
  • Responds well to questions
  • Demonstrates individual/group presentation skills
  • Participates in meetings
• Written Communication
  • Writes clearly and informatively
  • Edits work for spelling and grammar
  • Varies writing style to meet needs
  • Able to read and interpret written information
• Teamwork
  • Exhibits objectivity and openness to others’ views
  • Gives and welcomes feedback
  • Supports everyone’s efforts to succeed
• Quality Management
  • Looks for ways to improve and promote quality
  • Demonstrates accuracy and thoroughness

Organization

• Business Acumen
  • Understands business implications of decisions
• Cost Consciousness
  • Works within approved budget
  • Conserves organization resources
• Diversity
  • Demonstrates knowledge of EEO Policy
  • Shows respect and sensitivity for cultural differences
  • Promotes a harassment-free environment
  • Builds a diverse workforce
• Ethics
  • Treats people with respect
  • Keeps commitments
  • Inspires the trust of others
  • Works with integrity and ethically
  • Upholds organizational values
• Organizational Support
  • Follows policies and procedures
  • Completes administrative tasks correctly and on time.
  • Supports organization’s goals and values
  • Supports affirmative action and respects diversity

Self-Management

• Judgement
  • Exhibits sound and accurate judgement
  • Supports and explains reasoning for decisions
  • Makes timely decisions
• Planning/Organizing
  • Prioritizes and plans work activities
  • Uses time efficiently
• Professionalism
  • Approaches others in a tactful manner
  • Reacts well under pressure
  • Treats others with respect and consideration regardless of their status or position
  • Accepts responsibility for own actions
  • Follows through on commitments
• Quality
  • Demonstrates accuracy and thoroughness
  • Applies feedback to improve performance
  • Monitors own work to ensure quality
• Quantity
  • Completes work in timely manner
  • Works quickly
• Safety and Security
  • Observes safety and security procedures
  • Determines appropriate action beyond guidelines
  • Reports potentially unsafe conditions
  • Uses equipment and materials properly
• Adaptability
  • Adapts to changes in the work environment
  • Manages competing demands
• Attendance/Punctuality
  • Is consistently at work and on time
  • Arrives at meetings and appointments on time
• Dependability
  • Follows instructions, responds to management direction
  • Takes responsibility for own actions
  • Keeps commitments
• Initiative
  • Volunteers readily
  • Looks for and takes advantage of opportunities
  • Asks for and offers help when needed

Qualifications
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Intermediate skills- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

• Intermediate skills – Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Intermediate skills – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Internet software
• Spreadsheet software
• Word Processing software
• Training software

Certifications, Licenses, Registrations

• Possess and maintain a valid Commercial Driver License – Class B, with air brakes and passenger endorsements. Driving record must have no more than 3 points.
• Possess and maintain a valid DOT Physical Card

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand - Occasionally
• Walk – Occasionally
• Sit - Regularly
• Use hands to finger, handle or feel – Occasionally
• Reach with hands and arms – Occasionally
• Stoop, kneel, crouch or crawl – Rarely
• Talk or hear – Regularly
• Lift weight or exerts force (push, pull and/or lift)
  • Up to 10 pounds – Regularly
  • Up to 25 pounds – Occasionally
  • Up to 50 pounds – Rarely
• Visual Demands
  • Close vision
  • Distance vision
  • Color vision
  • Peripheral vision
  • Depth perception
  • Ability to adjust focus

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environmental Conditions
  • Work near moving mechanical parts – Occasionally
  • Fumes or airborne particles – Occasionally
  • Outdoor weather conditions –Occasionally
  • Vibration – Occasionally
• Noise level in the work environment is usually
  • Quiet conditions
  • Moderate noise