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MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.
Core Values
Principle
Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes
Quality
Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable
Respect
We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.
Advancement
MCPC offers employees ample opportunities to enhance their skills and grow as people . In 2022, 67 Associates received promotions which is 20% of our workforce!
Innovation
MCPC Pioneers new approaches to technology management by measuring and quantifying the value of our services.
Community commitment
We engage with organizations that address educational, cultural, and social needs. We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.
Benefits & Appreciation
The Sales Support Representative is responsible for interacting and collaborating with MCPC Account Managers and Sales Support staff, vendor partners, and MCPC’s client base with the primary objective of managing pre-sales opportunity management functions in alignment with client and MCPC expectations. The Sales Support Representative will possess understanding of various MCPC and manufacturer and distribution pricing workflow protocols. Sales Support Representatives collaborate closely with Account Managers & Sales Support teams for support of various CRM updates, quote/proposal stage maintenance, and opportunity management. The Sales Support Representative will work with Account Managers and customers to provide service and support, maximizing our Client Service offerings. Sales Support Representatives are responsible for deal registrations, opportunity and quote development, and open opportunity management supporting the pre-sales process. They are also responsible for receiving, confirming, entering, and tracking customer orders to support the customer experience. This includes sales order entry, sourcing product, managing open order reports, communicating order status to customers and resolution of invoice variances. The Sales Support Representative maintains quality control of various opportunity functions and promotes optimized cash flow to the business while providing a best-in-class customer experience.
Key Tasks and Responsibilities:
Experience and Educational Requirement necessary to the job:
Physical Requirements:
The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, grasping and reaching for things, rare stooping/crouching, clarity of vision, speaking and listening ability. The mental requirements of this job include general intelligence, motor coordination skills, coordination of hands, eyes and feet, verbal and numerical intelligence. The workplace environmental conditions are that of a temperature controlled and clean office setting. Occasional driving to other office or customer locations.
Regular attendance and punctuality are an essential job function of this position. In addition, the duties of this job need to be performed inside of our offices (unless authorized due to extraordinary circumstances by your manager and Human Resources) for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions. MCPC allows four pre-approved work at home days annually.”
Additional Information
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
Additional InformationAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Full Time
$87k-113k (estimate)
05/07/2024
05/20/2024
mcpc.com
WYOMING, MI
200 - 500
1964
Private
JOSH GANT
$200M - $500M
Wholesale
MCPc is a data protection company that provides supply chain optimization and managed deployment services for finance and education sectors.
The following is the career advancement route for Sales Support Specialist positions, which can be used as a reference in future career path planning. As a Sales Support Specialist, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Specialist. You can explore the career advancement for a Sales Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Sales Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Support Specialist job description and responsibilities
Assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently.
02/08/2022: Long Beach, CA
Performs administrative tasks to support the sales team and help them to gain and keep customers.
12/26/2021: Wichita, KS
Must arrange strategic schedules, provide necessary support materials to each member and devise plans that would help the team gain more sales.
12/27/2021: Rochester, MN
May arrange meetings and appointments with clients, develop sales strategies for profit growth and process orders while ensuring customer satisfaction.
12/27/2021: Salem, OR
Performing data entry for metrics such as sales and returns.
01/18/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Support Specialist jobs
Most sales support specialists do not need an advanced degree, an associate’s or bachelor’s degree.
02/14/2022: Minneapolis, MN
All sales support specialist jobs require at least a high school diploma.
02/26/2022: Norwich, CT
Sales support specialists who must travel to provide support or products to clients will also need to have a valid driver’s license.
02/19/2022: Sarasota, FL
3+ years sales/sales support, lead management or telemarketing experience and customer service experience considered.
03/05/2022: Brownsville, TX
1 year of experience as a Sales Support Specialist or similar role.
02/18/2022: San Francisco, CA
Step 3: View the best colleges and universities for Sales Support Specialist.