Description

· Customer Relationship Management

o Executes and further develops the customer appreciation program.

§ Frequent on-site property management visitations to existing clients to monitor current client satisfaction while promoting additional company service offerings and identify potential new opportunities.

§ Creates and executes promotional strategy as it pertains to Marketing responsibilities and relationship management

o Executes customer relationship/ business relationship development program.

§ This program generates company promotion to property level, regional management & corporate locations, and construction operations.

§ Frequent business development on-site property management visitations to promote company service offerings, increase company presence and identify potential new opportunities for all service offerings.

o Uses ALN Apartment Data services to drive customer relationship management program techniques and methods for company.

§ Extended use for research, weekly networking activities and use of system CRM.

§ Build out communication and networking plan based on weekly changes provided.

o Conducts specified amount of “cold” calling activities as objectively defined by quarterly goals and objectives.

o Maintains constant contact with primary Account Manager along with standard weekly review to discuss results, issues and actions items learned each week.

o Ensure full utilization and “real time” administrative excellence of company CRM technology and tools.

o Timely follow up of applicable submitted client proposals along with ensuring estimating service levels are being maintained.

o Regular, timely updates and internal email notifications of new opportunities utilizing current and future CRM pipeline methods.

o Participate in weekly pipeline meetings.

o Participates in monthly/quarterly sales meetings to define and develop strategy of developing new business and growing existing.

o Assist when and where it creates efficiencies in the gathering of information needed for timely client estimates.

o As time, knowledge base and context increase, the BDR will be asked to assist with the fundamental qualification of opportunities both tangible and relationship.

o Performs other duties as defined.

· Marketing

o Apartment Associations representative for active participation and integration into Association activities and committees.

o Primary liaison for Houston Apartment Association with sponsorship and collaboration of the Account Management Sales team.

o Continually review and assess all print marketing collateral for industry trends and evolving company service offerings.

o Continually review and assess all merchandise collateral for industry trends and evolving company service offerings.

o Participate and promote content gathering and presentation as it pertains to constant contact digital marketing platforms for technology, industry trends and evolving company service offerings.

o Participate in applicable marketing initiatives and processes to provide the perspective capital gained/learned from relationship marketing and selling efforts.

o Plan, lead and coordinate all market specific event activities. Includes both Matrix and Apartment Association led events and meetings.

Requirements

 Performs other duties as defined

Job Type: Full-time

Salary:From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Commission pay

Work Location: In person