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Service Manager (FT)
$88k-113k (estimate)
Full Time 3 Months Ago
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Master Transportation is Hiring a Service Manager (FT) Near Nashville, TN

Job Description:
We are searching for a Service Manager that is extremely detailed, exhibits a high sense of accountability for workload, and enjoys process improvement and management. The right candidate will have the ability to manage multiple tasks and priorities, is a self-motivated individual who can actively engage.
About Master’s Transportation
Master’s Transportation is one of the nation’s leading providers of rental, lease and purchase of transport vehicles. We strive to make a significant and positive impact in the transportation industry through our commitment to quality and safety. Our core values guide us in all that we do, inspiring us to “Move People Forward”.
What it’s Like to Work Here:
Ask our employees and the one word they’d use to describe working at Master’s Transportation is “great.” Our team members all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, plus continuous opportunities for growth, have resulted in an industry-low turnover rate. Don’t miss out on this opportunity with us!
Why Work Here?
Great culture, pay, benefits and room for growth.
Job Title: Service Manager with Continuous Opportunities for Growth!
A Day in the Life as a Service Manager
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. Setting up and maintaining a service desk and evaluating its efficiency. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Monitoring department issues and client complaints to create methods to lessen recurring issues. Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. Maintaining strong relationships with manufacturers, dealers, and sales representatives. Helping to train new employees in company procedures. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations and remaining current on the industry's standards and new innovations, materials, tools, and processes.
Qualifications:
  • Good Communication
  • Good Judgment
  • Previous sales and management experience may be advantageous.
  • Strong industry knowledge.
  • Excellent leadership, communication, sales, and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.
  • Problem Solving
  • Quick Decision Making
  • Planning and Organization
  • Good Moral Compass & Integrity
  • Works Well with Teams
  • Proficient in MS Office & Other Systems
  • Knowledge of business and management principles
Education:
  • Required: High School Diploma or GED
Benefits:
  • Paid Time Off.
  • Health, vision, dental, long & short-term disability and life insurance.
  • 401K with company match.
  • Flexible Spending and Health Savings Accounts.
  • Discounts for travel, entertainment and more.
  • Paid Holidays
Ready to apply? If this job sounds like a fit for you, then apply today!!!
About Master's Transportation:
With over 30 years of experience, our company stands on a foundation dedicated to providing excellence in the transportation industry. We are passionate about being first to market and realizing opportunities, creating solutions for current and future unmet needs. We continue to
evolve through innovation, expanding vehicle offerings, value-added services and adding new technologies to revolutionize the industry. We work hard to provide seamless and tailored solutions to support customer needs. With long lasting relationships with our customers, our exceptional retention and referrals rates provide a key component to our success and growth.
Masterstransportation.com
AAP/EEO Statement
Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.

Job Summary

JOB TYPE

Full Time

SALARY

$88k-113k (estimate)

POST DATE

01/07/2024

EXPIRATION DATE

04/02/2024

WEBSITE

masterstransportation.com

HEADQUARTERS

BELTON, MO

SIZE

100 - 200

TYPE

Private

CEO

JOHN GOOBRAKE

REVENUE

$10M - $50M

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The following is the career advancement route for Service Manager (FT) positions, which can be used as a reference in future career path planning. As a Service Manager (FT), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager (FT). You can explore the career advancement for a Service Manager (FT) below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

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Experienced leader with proven record providing exceptional customer service operations.

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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

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The service manager must also be able to work under stress besides handle stress.

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Step 3: View the best colleges and universities for Service Manager.

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