Client Industry: Water technologies.

Location: Norfolk, VA, USA

Job Type: 100% Onsite

Job Title: Customer Service Representative (CSR)

Experience Level: 2 years prior of related experience. Strong PC skills including Excel, Google sheet and Gmail

Nice to Have Skills: Working knowledge of ERP System (SAP) a plus

Temp to perm position – No

Essential Responsibilities:

• 2 years prior of related experience

• Demonstrated exceptional oral and written communication skills.

• Strong PC skills including Excel, Google sheet and Gmail.

• Self-motivated, results-oriented, enthusiastic individual who will work on a variety of programs, interacting with internal teams and external customers.

• Knowledge of Invoicing portals, Ariba, Taulia preferred.

• Working knowledge of ERP System (SAP) a plus

• Our Portal Entry Specialist is responsible for invoice submission accuracy and assist with the reconciliation of disputed accounts.

• They are responsible for reviewing each issue to determine the best way to approach resolution. The ideal candidate for this position can handle these responsibilities in a manner that preserves the relationship and improves customer relations. They must have the ability to work as part of a dynamic team and can adjust quickly to changing assignments or priorities.

• Receive and timely enter invoices into various portals for all Portal Entry accounts.

• Track all portal entries for rejections and communicate with billing and sales management for resolution.

• Act as Liaison between customer and billing team, to facilitate timely resolution and payment.

• Professionalism and attention to detail are key in this position as it will interface with Customers, Sales, and Management within the company.

• Serve as a Point of Contact (POC) for all portal customers.

• Maintains the portal upload spreadsheet daily, following up on all requests for resolution of portal entry rejections to ensure compliance.

• Update and maintain invoice/portal contact information.

• Utilizes ERP system (SAP) to transact orders, status updates and equipment movement in real-time.

Perform Ad hoc projects, where applicable.

Job Type: Contract

Pay: $13.50 - $15.71 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Norfolk, VA (Preferred)

Ability to Relocate:

• Norfolk, VA: Relocate before starting work (Preferred)

Work Location: In person